15 days old

Pharmacy Customer Service Representative - Phoenix, AZ

Phoenix, AZ 85003
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Energize your career with one of Healthcare's fastest growing companies. 


You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.


As a Pharmacy Customer Service Representative supporting the Select Outreach Team, your role will be to support patients in finding more affordable ways to receive their medications. You will be focused on contacting patients and/or their providers' in order to discuss more affordable medication alternatives.


Primary Responsibilities:

  • Ensure patients are supported by following escalation through to finish.

  • Ensure communication between operations and sales is completed.

  • Works as a liaison with operations partners letting them know of any patient or practice issues/concerns.

  • Identifies and notifies our sales person when it may be necessary to reach out to a patient who is not responding.

  • Advise and supports the patient with their medication and financial assistance needs

  • Enters notes into appropriate pharmacy system or other systems to document interactions.

  • Is able to respond professionally and appropriately handle difficult situations and ensure the patient experience is exceptional.

  • Able to work flexible hours between the hours of 7:00 AM - 7:00 PM, Monday - Friday.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-03-20 Expires: 2020-04-20

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Pharmacy Customer Service Representative - Phoenix, AZ

UnitedHealth Group
Phoenix, AZ 85003

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