6 days old

Pharmacy Account Manager - Remote - 935971

Dallas, TX 75201 Work Remotely
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  • Job Code
    935971

Energize your career with one of Healthcares fastest growing companies.

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You dream of a great career with a great company where you can make an impact and help people.We dream of giving you the opportunity to do just this.And with the incredible growth of our business, its a dream that definitely can come true. Already one of the worlds leading Healthcare companies,UnitedHealth Groupis restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.We live for the opportunity to make a difference and right now, we are living it up.

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This opportunity is with one of our most exciting business areas:Optum a growing part of our family of companies that makeUnitedHealth Groupa Fortune 10leader.

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Optumhelps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

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ThePharmacy Account Managerwill work closely with the Account Executive (NAE) in managing client relationships and service delivery to clients for one or more accounts. Acts as an outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not in a call center). The Account Manager builds relationships with Employer / Group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery. This position represents the client internally and coordinates with other functions to implement client systems, complete projects, address ongoing service needs and support the Implementation Manager with the pharmacy benefit set up and on-boarding activities for new customers.

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Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

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We offeron the job paid training. The hours during training will be 8:00am to 5:00pm Monday-Friday.Training will be conducted virtually from your home.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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Primary Responsibilities:

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  • Represent customer internally and coordinate with other functional teams to complete projects and address ongoing service needs
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  • Partner with the Account Executives in strategic planning, education and promotion of UHC Value Story Coordinate and provide final resolution response on escalated issues and service concerns related to customers
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  • Identify trends, document lessons learned, and drive continuous service & / or client or customer process improvement
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  • Support customer audit activities to ensure accuracy and timeliness
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  • Represent OptumRx on customer calls and visits
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  • Support Sales in RFP responses and finalist presentations
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  • Act as SME for Pharmacy Benefit design, products, and programs
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  • Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
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  • Solves moderately complex problems and/or conducts moderately complex analyses
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  • Support Account Executives in renewal & / or retention process
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  • Participate in on - site and telephonic, general customer meetings including service - related, open enrollment, and executive performance reporting (EPR) meetings as required
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • 3+ years of Health Plan, Pharmacy or PBM experience
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  • Intermediate computer skills including Microsoft Office programs such as Microsoft Excel (general navigation, data entry and sorting data in columns), MicrosoftWord (creating and editing documents) and MicrosoftOutlook (email and calendar)
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  • If you need to enter a work site for any reason, you will berequiredto screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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  • Bachelor's Degree (or higher)
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  • Client management experience
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  • Project Management or Six Sigma Certification
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  • Certified Pharmacy Technician
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  • Rx Claim experience
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  • Salesforce/Service Now experience
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Telecommuting Requirements:

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  • Dedicated work area established that is separated from other living areas that provides information privacy
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  • Ability to keep all company sensitive documents secure (if applicable)
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  • Residing in a location that can receive a high-speed internet connection (additional information on UnitedHealth Group approved internet providers and restrictions will be provided)
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Soft Skill:

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  • Strong analytical capabilities
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UnitedHealth Group is an essential business.The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities at:https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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OptumRxis an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.

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If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doingyour lifes best work.SM

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Colorado Residents Only: The salaryrange for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Groupis a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: healthcare, health care, pharmacy benefit manager, PBM, account management, client management, client service, OptumRx, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO

Posted: 2021-06-08 Expires: 2021-07-08

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Pharmacy Account Manager - Remote - 935971

UnitedHealth Group
Dallas, TX 75201

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