1+ months

PGIM Fixed Income - Manager, Operational Client Support - GLO000OO

Newark, NJ
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Primary Location United States-New Jersey-Newark (NJ)

PGIM Fixed Income is a global asset manager offering active solutions across all fixed income markets. The company has offices in Newark, New Jersey, Amsterdam, London, Tokyo and Singapore. As of March 31, 2020, the firm has $868 billion of assets under management including $348 billion in institutional assets, $174 billion in retail assets, and $346 billion in proprietary assets. Over 800 institutional asset owners have entrusted PGIM Fixed Income with their assets.

PGIM Fixed Income Operations is responsible for providing first class operational support to the PGIM Fixed Income business, an affiliate of the primary public fixed income asset management business of PGIM Inc. PGIM is one of the largest global fixed income managers, with headquarters in the United States (Newark, NJ) and offices in London, Ireland, Tokyo and Singapore.


The business analyst position in Operations is primarily responsible for analyzing business processes and practices.  Based on their findings associate will be responsible for developing improvement and enhancement solutions to reduce costs and create additional capacity.  The individual will be expected to utilize knowledge and expertise of internal and external technology to accomplish these goals.




  • Support the Operations team and management in the execution of various strategic priorities
  • Responsible for collaborating with subject matter experts to collect business requirements, analyze information and create current and future state workflow diagrams
  • Evaluate business challenges and develop compelling, data-driven recommendations
  • Identify causes of poor data quality and work with Senior Management to implement solutions and communicate changes to stakeholders
  • Coordinate with technical team and end users to ensure system releases meet anticipated results and aid teams in maximizing operational benefit while mitigating risk
  • Prepare documentation and execute training for business users on new systems and/or business process tools.
  • Create use case diagrams/test scenarios and develop test plans to be used in testing new applications
  • Collaborate and respond to complex requests from internal stakeholders


Bachelor's degree with strong academic performance in a related field
5 years of experience in an analytical role; business operations or strategy a plus
Experience supporting Fixed Income workflows within a buy-side institution
Proven Project Management work
Strong leadership skills
Strong analytical, interpersonal, and project management skills
Excellent written and oral communication skills
Highly adaptable and thrive in ambiguous situations working both independently and, on a team,
Familiarity with business proficiency tools and/or systems used to support functional workflows and business communication (i.e. One Drive, Sharepoint, Symphony, etc.)
Advanced skills in Microsoft business applications (i.e. Excel)
Ability to build and leverage relationships with both internal and external business partners to achieve desired goals
Experience with managing complex business relationships, scheduling and leading meetings, and identifying appropriate escalation points
Enjoys a fast-paced, high-intensity environment
Ability to handle multiple concurrent work streams
Able to multi-task and absorb information across a broad spectrum of products
Ability to organize, prioritize tasks and work in a deadline-oriented environment

@!*!Prudential is a multinational financial services leader with operations in the United States Asia Europe and Latin America. Leveraging its heritage of life insurance and asset management expertise Prudential is focused on helping individual and institutional customers grow and protect their wealth. The companys well-known Rock symbol is an icon of strength stability expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services including life insurance annuities retirement-related services mutual funds asset management and real estate services. For more information please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director Recruiting Programs Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
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Posted: 2020-09-09 Expires: 2020-11-07
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PGIM Fixed Income - Manager, Operational Client Support - GLO000OO

Newark, NJ

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