1+ months

Peoples Health Service Center Receptionist - LaPlace, LA

Laplace, LA 70068
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Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

What you do matters. And who you do it for matters even more. If you're looking for more meaningful impact, you should take a serious look at our growing organization. Since our founding in the mid - 90's, Peoples Health has brought innovation and compassion to Medicare patients throughout Louisiana.  Now, part of the UnitedHealth Group family of companies, our team consists of over 900 people who are experienced in all aspects of care delivery, health maintenance and administrative support. It's our goal to help guide over 60,000 Medicare recipients across the broad spectrum of health and dental services. We're committed to the highest purpose; improving lives. And that makes us the singular place to do your life's best work.SM


The Peoples Health Service Center Receptionist will receive and appropriately answer incoming telephone calls, greet members and visits, coordinate educational sessions, and work outbound call lists. The Service Center address is 501 Rue De Sante, Suite 5, LaPlace, LA 70068.

Every employee is expected to meet Peoples Health minimum requirements:

  • Commitment: to our Members: We have the power to change our members' lives by placing them at the center of everything we do daily
  • Action: By working together and delivering quality service, we enhance the lives of our members through dedication and teamwork
  • Responsibility: To continue to strive to be the best for our members by adapting and evolving to change, continuing professional development, and to never stop learning
  • Excellence: By exceeding expectations and finding innovative ways to exceed standards, we are changing our members' lives
Primary Responsibilities:
  • Improve health care quality and increase likelihood of desired health outcomes
  • Welcome and greet members and guests in a professional service manner
  • Answer, direct and document incoming phone calls
  • Provide education and clarification on the H.I.P.A.A. and Consent to Treat documents
  • Obtain electronic signature or scan necessary documents, such as consent form and Comprehensive Wellness Checklist to the member's electronic medical record
  • Obtain signature on intake documents and attestations from Member and / or authorized representative and appropriately file and /or scan documents in the Member's medical record
  • Assist members with scheduling appointments assuring to record the best contact number
  • Place outbound telephone calls to remind and confirm Members of appointments at the Service Center
  • Follow arrival for the scheduled appointment, transcribe notes into the electronic database regarding the Member's appointment, update demographics (i.e. telephone number, address, name PCP, etc.)
  • Place outbound telephone call to confirm same - day and / or no - show appointments, wellness assessments, and other appointment. Transcribes notes in the Member's electronic medical record confirming contact, recapture of the missed appointment, or other pertinent notes related to the Member
  • Document action taken following incoming and / out outbound telephones calls that resulted in a change to schedule (i.e. reschedule, no - show, cancellations, etc)
  • Validate that insurance subscriber and assignment of benefits is appropriately entered in the patient information section of the electronic health record
  • Create Center and field appointments; documents and updates in the scheduling system related to appointment date / time / practitioners, etc
  • Ensure that all schedules are closed at the end of the day with no pending appointments.
  • Prevent hospital readmission
  • Schedule post hospital discharge visits as requested by physician office or care team member
  • Support health information technology (HIT) in health care quality improvement
  • Work in coordination company - based security health information systems technology to ensure appropriate documentation of the member's care coordination and record
  • Participate in ongoing training to ensure the records are accurate and secure
  • Follow corporate instruction based on Federal and State guidance related to health information documentation and security
  • Meet or exceed quality metrics for member telephone interaction
  • Meet or exceed established production metrics for outbound telephone call volumes.  Reviews and updates Member demographics (i.e. address, telephone numbers, etc. in the electronic medical record (s)
  • Monitor and request supplies as needed
  • Perform all duties assigned by a superior which may include providing back up for the wellness assessment referral queue and documenting all scheduled post hospital discharge visits in appropriate log
  • Maintain accurate and organized call lists
  • Travel to other Service Centers for coverage as needed
  • Perform all other duties assigned
  • Answer phones, perform multiple tasks and work independently

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-09-02 Expires: 2020-11-08

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Peoples Health Service Center Receptionist - LaPlace, LA

UnitedHealth Group
Laplace, LA 70068

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