1+ months

Patient Services Representative Call Center - 927015

Dallas, TX 75201
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  • Job Code
    927015
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Do you have compassion and a passion to help others?Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieveyour lifes best work.(sm)
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ThePatient Services Representativeis responsible for scheduling patients to be seen by the PSU, coordinating schedules with PCP offices, tracking call disposition and validating correct information while ensuring a professional and courteous environment in supporting physician offices and staff.
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Location: 1250 MockingBird Lane Dallas, TX 75247
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Day/Hours: Monday -Friday 8am -5pm, No Weekends, No On Call, No Travel
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Primary Responsibilities:
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  • Answers phones and makes outbound calls to schedule screening appointments for patients at their PCP office with the PSU staff
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  • Interacts with patients and providers via phone and provides accurate, timely and responsive information about the mobile team processes
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  • Arranges transportation to and from health screening clinics
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  • Ensures efficient telephone communication with patients and providers
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  • Must be able to recognize and respond appropriately to priority situations by transferring calls to provider, supervisor, or mobile team staff
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  • Establish and maintains effective working relationships with physicians, staff and other departments
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  • Follows written protocols and procedures of mobile team
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  • Documents work processes effectively and as required by procedure
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  • Demonstrates courtesy and willingness to assist towards patients and their families
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  • Performs all other related duties as assigned
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Please note: This is a full time, M-F position located at our Dallas office off Mockingbird.
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You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
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Required Qualifications:
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  • High school graduate or GED
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  • 1+ years of related work experience including data entry
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  • Working knowledge of medical office procedures and medical terminology
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  • Ability to accurately sort and file materials by alphabetic or numeric systems
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  • Effective communication and customer service skills
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  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease
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  • You will be asked to perform this role in an office setting or other company location
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Preferred Qualifications:
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  • ICD 9 and CPT coding experience
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  • Bilingual - English / Spanish
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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"UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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Job Keywords: patient services rep, front desk, front office, medical receptionist, WellMed, UnitedHealth Group, UHG, Dallas, TX, Texas, bilingual, spanish
Posted: 2021-05-13 Expires: 2021-07-11

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Services Representative Call Center - 927015

UnitedHealth Group
Dallas, TX 75201

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