Sodexo is seeking a System Patient Service Manager 2 for Care New England , Providence, Rhode Island. Care New England (CNE) is a non-profit health system, comprising several hospitals in Rhode Island. Founding members Butler Hospital, Kent Hospital & Women and Infants Hospital of Rhode Island formed CNE in February 1996. Based in Providence, Care New England serves the southeastern New England community and many of its hospitals are teaching affiliates of The Warren Alpert Medical School of Brown University. This is a day shift position, with some weekends and holiday. A valid Drivers license is necessary, to commute between locations. This position will report directly of a Client Executive off - site. The successful candidate will:
Is this opportunity right for you? We are looking for candidates who have:
strong management skills, preferably in healthcare.
Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.Working as the Patient Experience Manager, you are responsible for coordinating and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores.Responsibilities:\u2022 Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit\u2022 Maintains and supports client satisfaction at a level that ensures account retention\u2022 Administers required client/customer surveys and responds in a timely and effective manner\u2022 Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives\u2022 Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each accounts needs\u2022 Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)\u2022 Ensures compliance with all regulatory agencies (CMS, JCAHO)\u2022 Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success\u2022 Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts\u2022 Works closely with on-site management team to reach operational goals\u2022 Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize\u2022 Participates in all Patient Experience Department learning sessions including monthly educational webinars\u2022 Provides recognition for employee when programs are implemented with success\u2022 Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success\u2022 Compose patient satisfaction reports as needed to management. \u2022 Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.
Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company. Key Duties- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.
- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.
- Establishes operating standards, implements quality improvements and communicates them to employees.
- Performs audits and prepares reports.
Basic Education Requirement - Associate's Degree or equivalent experienceBasic Management Experience - 2 yearsBasic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
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