1+ months

Patient Services Manager 2

Sodexo
Hemet, CA 92543
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Unit Description

Sodexo is looking for a Patient Services Manager 2 at Hemet Valley Medical Center in Hemet, CA.  Hemet Valley Medical Center is a 327-bed hospital that places the needs of the patient first and foremost, focusing on excellent clinical outcomes, patient safety, and exceptional service. Founded in 1943, Hemet Valley is fully accredited by The Joint Commission, serves as one of the largest private employers in the San Jacinto Valley and is owned and operated by Physicians for Healthy Hospitals, Inc. 

 

The candidate should have, experience with payroll, scheduling of employees and administrative skills patient rounding, hands-on operations experience as an opening and or closing supervisor in a food service environment,  The ideal candidate will be well organized, able to delegate tasks and follow up with assignments to the staff, strong management and leadership skills and the ability to manage and develop a team of approximately 15-20 union front-line staff. 

 Job Responsibilities:

  • Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance.
  • Oversight of the Patient Services area, patient food service production, and diet office
  • Ensuring excellence in service quality and delivery schedules
  • Acting as the liaison between the dietitians, nursing managers and the units. This role will participate in patient safety, patient experience initiatives.
  • Working with the diet office to review and address any patient menu/meal concern. Daily patient meal rounding
  • Identifying process improvement initiatives and overseeing the implementation.
  • Employee training for compliance, safety, sanitation, customer service and HR Functions
  • Regularly analyzing patient satisfaction data and implementing additional measurements and action plans in these areas to achieve optimal unit performance.
  • Ensuring and driving efforts for Gold Check Standards & HACCP guide lines
  • Creating a positive environment and successfully motivating and managing a team of 60 union hourly associates
  • Working with the culinary team staff to address any customer complaints or issues relative to food item

 

Qualified Candidates will be/have:

  • ServSafe certified and well-versed in regulatory and sanitation practices
  • Possess at least 1-2 years lead food management experience with a focus on patient services and satisfaction
  • Provide strong leadership skills to a team evironment
  • Proficient in MS Suite- Word, Excel, Powerpoint, Outlook

 

Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company. Key Duties- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Performs audits and prepares reports. 

 

 

 

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experienceBasic Management Experience - 2 yearsBasic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Posted: 2019-08-22 Expires: 2019-10-24

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Patient Services Manager 2

Sodexo
Hemet, CA 92543

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