1+ months

Patient Services Manager 1

Wauwatosa, WI 53213
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Unit Description

We are seeking a Patient Services Manager for Children's Hospital Wisconsin located in Metro-Milwaukee, WI, Children's Wisconsin is one of the top childrens hospitals in the nation and is licensed for 296 beds.  Reporting to the General Manager, the successful candidate will join a team of three additional operational leaders, in-unit HRM, and Controller, and lead a team of approximately 35 Sodexo hourly employees.


The Patient Services Manager will be responsible for [but not limited to]:

  • leading the daily operations of our At Your Request® patient room service, floor stock, and requisition supply fulfillment programs
  • overseeing the preparation, delivery, ordering, and inventory of patient formula
  • working closely with Clinical Nutrition and Patient Care teams on quality improvement initiatives
  • managing our HealthTouch® patient dining software
  • adherence to HACCP principles
  • acting upon various data to drive patient satisfaction
  • ensuring operating standards meet and exceed benchmarks
  • scheduling and training
  • coordinating the departments safety programs
  • supporting cash handling/management 

The ideal candidate for this position will be a collaborative leader, patient, family, and customer-experience focused, possess strong financial acumen to meet financial objectives, and eager to build and maintain strong client relationships. This position requires strong communication skills, both written and oral, and computer skills to support daily operations [to include the Microsoft Suite].  P & L experience is a plus. Clinical background as a dietitian is preferred, but not required.

Come join Sodexo at Children's Wisconsin where patients are the heart of everything we do, and kids deserve the best!

Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.Key Duties- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Performs audits and prepares reports



Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Posted: 2019-12-11 Expires: 2020-02-15

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Patient Services Manager 1

Wauwatosa, WI 53213

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