1+ months

Patient Services Manager 1

Sodexo
Chattanooga, TN 37402
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Unit Description

Grow your career and develop a team that shares your desire to make a difference. 

 

Sodexo is seeking a Patient Services Manager 1 for Erlanger Hospital in Chattanooga, TN.  Erlanger is a non-profit, academic teaching center affiliated with the University of Tennessee College of Medicine. Erlanger is also a Level I Trauma Center for adults and the only provider of tertiary care services for the citizens of an entire four-state region, encompassing southeast Tennessee, north Georgia, north Alabama and western North Carolina. The Patient Services Manager 2 will oversee \"At Your Request\" (AYR) and \u201cExpressly For You\u201d (EFY) patient meal services.  The daily patient census is between 400 to 500 meals served.

 

The successful candidate will: 

  • evaluate and develop service levels for the overall Patient Services Programs targeted to exceed patient and customer satisfaction;
  • oversee daily meal rounding inclusive of service recovery;
  • collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
  • perform tray assessments to ensure food quality and presentation and tray accuracy;
  • exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or
  • perform management functions that include direct supervision and development of 30 frontline staff. 

Is this opportunity right for you? We are looking for a candidate who has: 

  • excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
  • passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
  • knowledge of nutrition and specialized diets;
  • experience with oversight of diet offices; and/or
  • strong management skills, preferably in health care;
  • a background in nutrition is preferred. 

Learn more about Sodexos Benefits   

 

Not the job for you?

We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs. 

 

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you enjoy an improved quality of life thats unique in the hospitality industry.

 

 

Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.Key Duties- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Performs audits and prepares reports

 

 

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Posted: 2021-07-13 Expires: 2021-10-15
Sponsored by:
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Patient Services Manager 1

Sodexo
Chattanooga, TN 37402

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