Patient Service Representative Plano, TX - 903965
Do you have"compassion and a passion to help others?Transforming healthcare and"millions of lives as a result starts with the values you embrace and the"passion you bring to achieve your life's best"work.(sm)
As aPatient Service Representative, you will be working in a collaborative office environment alongside other medical professionals.
Primary Responsibilities:
- Greet patients as they arrive and manage wait time
- Assist patients with intake processes including copying required documents
- Collect co-payments, co-insurance and deductibles and issues receipts
- Manage cashier box and daily deposits according to company policies
- Process walk-in patients and visitors
- Answer phones and schedule appointments
- Manage medical records (maintains, files/scans, prepares for schedule)
- Ensure all correspondence is scanned and/or filed in timely manner
- Process requests for medical records release and maintain appropriate logs, etc.
- Perform all other related duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma or equivalent
- Customer service or healthcare experience
- Ability to commute to office location(s)
This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease
- Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive VoiceResponse (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
- You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
Preferred Qualifications:
- Experience with medical front office tasks such as patient registration, billing and coding, scheduling, electronic medical records (EMR), prior authorizations, referrals, healthcare customer service/call center and insurance verification
- Proven understanding of medical terminology
- Experience using NextGen EMR, Microsoft Outlook and clinical databases
- Medical certifications including CMAA, CEHRS, CBCS, CPCT/A, and CPR
Careers with WellMed.Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to doyour life's best work.(sm)
Diversity creates a healthier atmosphere: OptumCare is an Equal EmploymentOpportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
Job Keywords:Patient Service Representative, Customer Service Representative, PSR, CSR, Patient Service, Customer Service, Front Office, Phone Triage, Medical Receptionist, Medical Front Office, scheduling, WellMed, Optum, Plano, TX, Texas
Posted: 2021-02-20 Expires: 2021-03-22
