22 days old

Patient Service Representative - Part - Time - Zionsville, IN - 897829

Zionsville, IN 46077
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  • Job Code
    897829
We're changing the way health care works for the better. That means consulting with our members, partnering with our physicians, and delivering drugs in the most efficient and effective way. Join us and start doing your life's best work.(sm)

The Patient Service Representative ensures timely patient service based on departmental protocol, policies and procedures.


Primary Responsibilities:

Patient Service Functions
  • Answers incoming questions about the organization and provides callers with the address, directions, and other information
  • Answers telephones and either responds to the inquiry, directs the caller to the appropriate personnel, or initiates a triage slip for response by medical personnel; retrieves voicemails and answers/routes them as needed
  • Answers incoming questions about the organization and provides callers with the address, directions, and other information
  • Schedules appointments and enters the appointment date and time into a computerized scheduler or appointment book
  • Telephones or writes patients to remind them of appointments
  • Mails new patient information packets
  • Instructs new patients in completion of medical history and information forms; collects updates from current patients
  • Schedules follow-up appointments and in-office referrals
  • Greets and directs patients, salespeople, and visitors
  • Receives payments on accounts
  • Makes change, cashes checks, and issues receipts to patients
  • Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing systems
  • Locates, signs out, and delivers medical records requested by all departments; selects and packages files for movement, transfer, and permanent storage
  • Requests/pulls patient medical records for next-day appointments; files medical records upon completion
  • Records when appointments have been filled or canceled
  • Enters patient information into the computer; retrieves data as needed
  • Confers with doctors, nurses, and other health personnel to ensure complete, current, and accurate medical records
  • Confirms patient insurance eligibility with insurance companies
  • Receives forms documenting patient visits and computes the amount due from each patient and the insurance company
  • Records payments received and prepares reports of transactions
  • Updates the billing system to include details on the services provided or procedures performed on the patient
  • Receives, sorts, and routes mail, and maintains and routes publications

Other Functions
  • Attends meetings and participates on committees as requested
  • Reviews current literature and attends training sessions and seminars to keep informed of new developments in the field
  • Performs other related duties and responsibilities as directed
  • Complies with all company policies and procedures regarding HIPAA and handling of PHI
  • Complies with all company policies and procedures regarding handling of cash or other payments


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High school diploma or general education degree (GED).
  • Prior medical office experience
  • Employees are" required to screen for symptoms using the ProtectWell mobile app," Interactive VoiceResponse (i.e., entering" your symptoms via phone system) or a similar UnitedHealth Group approved" symptom screener prior to entering the work site each day, in order to" keep our work sites safe. Employees" must comply with any state and local masking orders. In addition, when in" a UnitedHealth Group building, employees are expected to wear a mask in" areas where physical distancing cannot be attained
  • You will be" provisioned with appropriate Personal Protective Equipment (PPE) and are" required to perform this role with patients and members on site, as this" is an essential function of this role

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


2018 OptumCare. All Rights Reserved.

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medicalpractices or any of their physicians.



Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment



Job Keywords:patient service rep, administrative, clerk, office, assistant, scheduling, Zionsville, IN, Indiana

Posted: 2020-11-05 Expires: 2020-12-26

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Service Representative - Part - Time - Zionsville, IN - 897829

UnitedHealth Group
Zionsville, IN 46077

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