30 days old

Patient Service Representative - Indianapolis, IN - 918426

Indianapolis, IN 46204
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  • Job Code
    918426

Find out what it means to be part of an exceptional company that values its providers, its role in health care, and making a difference one patient at a time. Take a look at American Health Network and explore a new path to your lifes best work.(sm)

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As a Patient Service Representative, you will be working in a collaborative office environment alongside other medical professionals.

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This position is working at AHN's hematology / oncology office, Monday - Friday, 8:00 AM - 5:00 PM.

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Primary Responsibilities:

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  • Greet patients as they arrive and manage wait time
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  • Assist patients with intake processes including copying required documents
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  • Collect co-payments, co-insurance and deductibles and issues receipts
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  • Manage cashier box and daily deposits according to company policies
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  • Process walk-in patients and visitors
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  • Answer phones and schedule appointments
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  • Manage medical records (maintains, files / scans, prepares for schedule)
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  • Ensure all correspondence is scanned and/or filed in timely manner
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  • Process requests for medical records release and maintain appropriate logs, etc.
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  • Perform all other related duties as assigned
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma or equivalent
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  • Customer service or healthcare experience
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  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Preferred Qualifications:

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  • Experience with medical front office tasks such as patient registration, billing and coding, scheduling, electronic medical records (EMR), prior authorizations, referrals, healthcare customer service / call center and insurance verification
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  • Strong understanding of medical terminology
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  • Experience using NextGen EMR, Microsoft Outlook and clinical databases
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  • Medical certifications including CMAA, CEHRS, CBCS, CPCT / A, and CPR
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Proof of immunity to vaccine-preventable diseases is an employment requirement.

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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Patient Service Representative, Customer Care Representative, Phone Triage, Medical Receptionist, Medical Front Office, Patient Access Representative, Unit Secretary, scheduling, Indianapolis, IN, Indiana

Posted: 2021-03-20 Expires: 2021-05-19

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Service Representative - Indianapolis, IN - 918426

UnitedHealth Group
Indianapolis, IN 46204

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