8 days old

Patient Service Representative - American Health Network - 935097

Trafalgar, IN 46181
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  • Job Code
    935097

Opportunities with American Healthcare Network, OptumCare partner.When you join American Healthcare Network (AHN), you become a part of a team that strives to identify and retain the top healthcare professionals in the market it serves. At American Healthcare Network, we want to be the best healthcare organization we can be. Our mission is to improve the health of our patients. Were a physician led organization, operating over 70 medical offices in Indiana and Ohio, with over 3000 providers and 1200 employees. Were also an OptumCare partner, part of UnitedHealth Group family of businesses, and backed by the resources of a global healthcare organization working to help people live healthier lives and help make the health system better for everyone. Thats an important differentiator as more people need our help simplifying the complexities of the American health care system. At the same time, the culture of AHN supports work-life flexibility for providers and places a high value on their physical, emotional, financial and other aspects of well-being. Find out what it means to be part of an exceptional company that values its providers, its role in health care and making a difference one patient at a time. Take a look at American Health Network and explore a new path toyour lifes best work. (sm)

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Find out what it means to be part of an exceptional company that values its providers, its role in health care, and making a difference one patient at a time. Take a look at American Health Network and explore a new path toyour lifes best work.(sm)

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The schedule for this position is Monday - Friday, 8am-5pm with one day per week being a half day. The half day is flexible depending on the candidate's preference and office schedule.

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Primary Responsibilities:

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  • Greet patients as they arrive and manage wait time
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  • Assist patients with intake processes including copying required documents
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  • Collect co-payments, co-insurance and deductibles and issues receipts
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  • Manage cashier box and daily deposits according to company policies
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  • Process walk-in patients and visitors
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  • Answer phones and schedule appointments
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  • Manage medical records (maintains, files / scans, prepares for schedule)
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  • Ensure all correspondence is scanned and/or filed in timely manner
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  • Process requests for medical records release and maintain appropriate logs
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma or equivalent
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  • Customer service or healthcare experience
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  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Preferred Qualifications:

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  • Experience with medical front office tasks such as patient registration, appointment scheduling, electronic medical records (EMR), prior authorizations, referrals, healthcare customer serviceand insurance verification
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  • Strong understanding of medical terminology
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  • Experience using NextGen EMR andMicrosoft Outlook
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Proof of immunity to vaccine-preventable diseases is an employment requirement.

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Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Patient Service Representative, Customer Care Representative, Phone Triage, Medical Receptionist, Medical Front Office, Patient Access Representative, Unit Secretary, scheduling, Trafalgar, IN, Indiana

Posted: 2021-06-04 Expires: 2021-07-04

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Service Representative - American Health Network - 935097

UnitedHealth Group
Trafalgar, IN 46181

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