20 days old

Patient Service Representative - American Health Network - 931240

Greenfield, IN 46140
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  • Job Code
    931240

Opportunities with American Healthcare Network, OptumCare partner.When you join American Healthcare Network (AHN), you become a part of a team that strives to identify and retain the top healthcare professionals in the market it serves. At American Healthcare Network, we want to be the best healthcare organization we can be. Our mission is to improve the health of our patients. Were a physician led organization, operating over 70 medical offices in Indiana and Ohio, with over 3000 providers and 1200 employees. Were also an OptumCare partner, part of UnitedHealth Group family of businesses, and backed by the resources of a global healthcare organization working to help people live healthier lives and help make the health system better for everyone. Thats an important differentiator as more people need our help simplifying the complexities of the American health care system. At the same time, the culture of AHN supports work-life flexibility for providers and places a high value on their physical, emotional, financial and other aspects of well-being. Find out what it means to be part of an exceptional company that values its providers, its role in health care and making a difference one patient at a time. Take a look at American Health Network and explore a new path toyour lifes best work. (sm)

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Find out what it means to be part of an exceptional company that values its providers, its role in health care, and making a difference one patient at a time. Take a look at American Health Network and explore a new path toyour lifes best work.(sm)

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This Patient Service Representative will primarily be working as part of the phone reception team at the American Health Network Greenfield practice. The schedule is Monday - Friday, 8:30am - 5:00pm.

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Primary Responsibilities:

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  • Greet patients as they arrive and manage wait time
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  • Assist patients with intake processes including copying required documents
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  • Collect co-payments, co-insurance and deductibles and issues receipts
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  • Manage cashier box and daily deposits according to company policies
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  • Process walk-in patients and visitors
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  • Answer phones and schedule appointments
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  • Manage medical records (maintains, files / scans, prepares for schedule)
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  • Ensure all correspondence is scanned and/or filed in timely manner
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  • Process requests for medical records release and maintain appropriate logs
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Required Qualifications:

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  • High School Diploma or equivalent
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  • Customer service or healthcare experience
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  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Preferred Qualifications:

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  • Experience with medical front office tasks such as patient registration, appointment scheduling, electronic medical records (EMR), prior authorizations, referrals, healthcare customer service, medical terminology and insurance verification
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  • Strong understanding of medical terminology
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  • Experience using NextGen EMR and Microsoft Outlook
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Proof of immunity to vaccine-preventable diseases is an employment requirement.

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Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Patient Service Representative, Customer Care Representative, Phone Triage, Medical Receptionist, Medical Front Office, Patient Access Representative, Unit Secretary, scheduling, Greenfield, IN, Indiana

Posted: 2021-05-31 Expires: 2021-06-30

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Service Representative - American Health Network - 931240

UnitedHealth Group
Greenfield, IN 46140

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