1+ months

Patient Service Rep - Phone Room - American Health Network, a Part of Optum - 943172

Avon, IN 46123
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  • Job Code
    943172

Opportunities with American Health Network, a Part of Optum. When you join American Health Network (AHN), you become part of a team that strives to identify and retain the top healthcare professionals in the markets it serves. At American Health Network, we want to be the best health care organization we can be. Our mission is to improve the health of our patients. Were a physician-led organization, operating over 70 medical offices in Indiana and Ohio, with over 300 providers and 1200 employees. Were also an OptumCare partner, part of the UnitedHealth Group family of businesses, and backed by the resources of a global health care organization working to help people live healthier lives and help make the health system work better for everyone. Thats an important differentiator as more people need our help simplifying the complexities of the American health care system. At the same time, the culture of AHN supports work-life flexibility for providers and places a high value on their physical, emotional, financial and other aspects of well-being.

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Position Details:

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Location:AmericanHealth Network, a Part of Optum:8607 E US Hwy 36 Ste 100, Avon, IN 46123

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Schedule:Monday - Friday, 8:00am - 5:00pm. No evenings, weekends or holidays.

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Specialty:Multispecialty

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Primary Responsibilities

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This position will primarily be working in the phone room answering inbound patient calls, scheduling appointments, recording notes in EMR but will also be cross trained in the additional duties below.

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  • Greet patient when entering the practice
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  • Obtain accurate and updated patient information, such as name, address, insurance information
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  • Perform insurance verification on the date of service
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  • File and maintain medical records
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  • Confirms and schedule appointments
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  • Answer telephone calls promptly and courteously
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  • Collects co-pays or outstanding balances on the date of service
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  • Perform referral documentation promptly
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  • Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
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Required Qualifications

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  • High school diploma or GED
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  • Previous healthcare or customer service-related experience
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Preferred Qualifications

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  • Experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-paysand maintaining medical records.
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  • Knowledge ofEMR software
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"Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.
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"Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.
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"Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
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"Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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"UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords:Patient service representative, patient access representative, patient registration, unit secretary, medical front office, medical receptionist, phone room, medical terminology, Avon, Indiana

Posted: 2021-07-24 Expires: 2021-09-22

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Service Rep - Phone Room - American Health Network, a Part of Optum - 943172

UnitedHealth Group
Avon, IN 46123

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