1+ months

Patient Service Manager 2- Regional Operations Support

Sodexo
New York, NY 10007
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Unit Description

Lenox Hill Hospital in NYC looking for  a patient services manager 2 in New York, NY. This Regional Operations Support position and the position will last up to 18 months.

 

The candidate should have, experience with unit financial, payroll, scheduling of employees and administrative skills patient rounding, hands-on operations experience as an opening and or closing supervisor in a food service environment,  The ideal candidate will be well organized, able to delegate tasks and follow up with assignments to the staff, strong management and leadership skills and the ability to manage and develop a team of approximately 15-20 union front-line staff. Hours for the position are Monday through Friday as the open/closing manager with every other weekend as needed. Will work with other PSM's in the department on rotating schedule. 

 Job Responsibilities:

  • Have healthcare management experience.
  • ServSafe certified and well-versed in regulatory and sanitation practices
  • Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance.
  • Oversight of the Patient Services area, patient food service production, and diet office
  • Ensuring excellence in service quality and delivery schedules
  • Acting as the liaison between the dietitians, nursing managers and the units. This role will participate in patient safety, patient experience initiatives.
  • Working with the diet office to review and address any patient menu/meal concern. Daily patient meal rounding
  • Identifying process improvement initiatives and overseeing the implementation.
  • Employee training for compliance, safety, sanitation, customer service and HR Functions
  • Ensuring and driving efforts for Gold Check Standards & HACCP guide lines
  • Creating a positive environment and successfully motivating and managing a team of 130 union hourly associates, but will oversee 15-20 staff members. 
  • Working with the culinary team staff to address any customer complaints or issues relative to food items

 

Is this opportunity right for you? We are looking for candidates who have:

 

  • a strong culinary background, with the demonstrated ability to stay current with new culinary trends;
  • excellent leadership and communication skills with the ability to maintain the highest of standards and implements company policies;
  • strong management skills and previous experience working in a high-volume facility

Learn more about Sodexos Benefits 

 

Not the job for you?

At Sodexo, we offer Culinary positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Culinary jobs.

 

Working for Sodexo:

At Sodexo, you will find the ingredients for a great culinary career. With benefits including schedules that encourage work-life balance, reimbursement of association dues and continuing education opportunities, you enjoy an improved quality of life thats unique in the hospitality industry.

Position Summary

The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an

on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client

executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs,

resources, tools, and talent management that drives operational excellence and our service

commitments that are:  Predictable, Reliable, and Repeatable

 

Primary Responsibilities:

 

Client / Customer Service - 20%

§   Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes. 

§   Provide effective communication for clients and customers to ensure excellent customer service.

§   Effectively partners with client and Sodexo employees to drive successful outcomes.

§   Complies with all client policies and procedures.

Operational Excellence - 40%

§   Owns, drives, and measures operational excellence outcomes of Sodexo and client.

§    Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

§   Creates a continuous quality improvement culture that drives operational efficiencies.

§   Drives change and creates a culture where change is embraced and operationalized. 

§   Utilizes all operational processes to drive continuous improvement and celebrate successes.

 Analysis & Decision Making - 20%

§   Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  

§   Accountable for effective utilization of labor resources.

§   Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. 

§   Effective risk management by ensuring consistent regulatory and legal compliance. 

§   Compliance with supply chain management requirements.

§    Understands and effectively manages unit finances in the Sodexo budgets.    

§   Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.

§   Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.

§   Effectively delegates operational responsibilities to appropriate individuals / positions. 

§   Follows best practices in decision making to determine best solutions for the business. 

 Safety - 10%

§   Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

§   Behaviors include:  Working as a team for safety  

§   Communicating Effectively for Safety  

§   Managing Safety Risks  

§   Optimizing Human and Environmental Factors  

§   Recognizing, respond and reporting incidents 

§   Adherence to all operational safety practices and protocols

§   Drives a safety culture throughout the team

 

Talent - 10%

§   Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.

§   Creates a culture of continuous learning and development for self and those within the unit assigned.

 

Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience

 

Basic Management Experience - 3 years

 

Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

 

Posted: 2020-03-04 Expires: 2020-04-11

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Patient Service Manager 2- Regional Operations Support

Sodexo
New York, NY 10007

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