1+ months

Patient Experience Specialist - Farmington, CT

Farmington, CT 06032
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Do you have compassion and a passion to help others?  Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

 ProHealth Physicians, part of OptumCare

If you want to get way ahead in your career, it makes sense to be with an organization that's way ahead of the curve. Formed in 1997, ProHealth Physicians has grown to become Connecticut's leading primary care physician organization. With over 90 locations throughout the state of Connecticut, our family of primary care doctors and specialists care for more than 360,000 people statewide. In fact, ProHealth serves every county and provides roughly ten percent of the primary care delivered to patients in the state. We're leaders in thinking and in serving our communities.  For instance, we're a C.M.S. approved Accountable Care Organization (ACO), covering over 30,000 Medicare patients associated with our community-based primary care providers. We're also nationally recognized as a NCQA Level III Medical Home. That kind of progressive leadership makes us perfect fit for OptumCare and UnitedHealth Group's expanding family of providers. This is a place where you can stay way ahead as you do your life's best work.(sm)


Under the general supervision of and in close collaboration with the Director of Patient Experience, the Patient Experience Specialist provides support and expertise on patient advocacy, including soliciting, evaluating and analyzing patient feedback, recommending improvements based on patient feedback, and performing service recovery.  The Patient Experience Specialist will gain understanding of and communicating patient needs, complaints, and concerns to staff, leaders, and medical staff, and collaborating with all parties to implement recommendations as applicable. The Patient Experience Specialist will work with all levels of staff to champion and support our organizational goal to be the region's most recognized healthcare organization for exceptional service on all levels.

Primary Responsibilities:

  • Grievance and Complaint Management
  • Patient Satisfaction Surveying Process
  • Provides educational support to staff, leaders and physicians on Patient Experience tools and activities.
  • Participates with and supports the Patient Advisory Counsel, including recruitment, information sharing, meeting facilitation, assisting with agenda setting, minute taking and follow up.
  • Meets with patients as required, via telephone or in person, to listen and ask questions related to their experience; collaborates with staff to ensure individual patient needs are met.
  • Supports Service Recovery opportunities responding to the needs and concerns of patients, families and other customers.
  • Facilitates recognition activities including using patient comments and compliments received.

Posted: 2020-01-01 Expires: 2020-04-20

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Experience Specialist - Farmington, CT

UnitedHealth Group
Farmington, CT 06032

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