1+ months

Patient Experience Manager

Sodexo
Washington, DC 20004
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Unit Description

Do you have a passion for helping others?

 

Sodexo is seeking a Patient Experience Manager for Medstar Georgetown University Hospital in Washington, DC.  This position will develop relationships on the floor both short term and long term.  They will meet with 20-30 patients per day ensuring that they have a positive experience while in the hospital.  They will be the voice of the patient from a food perspective.

 

Is this opportunity right for you?

At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you enjoy an improved quality of life thats unique in the hospitality industry.

 

Are you the experienced Patient Experience Manager were seeking?

 

We are looking for candidates who will:

  • have oversight of day-to-day operations of all patient food operations
  • deliver high quality food service on the floors to patients
  • achieve company and client financial targets and goals
  • develop and maintain client and customer relationships
  • develop strategic plans
  • create a positive environment
  • ensure Sodexo Standards are met.

Learn more about Medstar Georgetown University Hospital Center https://www.medstargeorgetown.org/

 

Learn more about Sodexos Benefits 

 

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.

 

We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance \u2026 every day.

 

Not the job for you?

At Sodexo, we offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health-care, Senior Living and Sports and Leisure locations across the United States. See more Food Service Management jobs here.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Position Summary

Interfaces with other healthcare professionals to improve the patient experience. Provides behavioral training and skills development to department and hospital teams. Strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions.

  • Rounding with existing patients, families, and Nursing personnel in facility
  • Collaboration with hospital clinical and administrative leadership
  • Collecting, organizing, and trending data
  • Communicating findings with both Nutrition Services and interdisciplinary teams
  • Networking with other hospitals to identify best practices

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experienceBasic Management Experience - 2 years Basic Functional Experience 1 year experience in Service Recovery role at large hospitality or hospital environmentSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Posted: 2019-12-25 Expires: 2020-03-08

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Patient Experience Manager

Sodexo
Washington, DC 20004

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