1+ months

Patient Compensation Lead

Collegeville, PA 19426
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The Participant Compensation Lead in Pfizer's Global Product Development (GPD) division will be responsible for ensuring all processes and vendors are in place that are needed to enable participant compensation, reimbursement, and travel services. This role will be accountable for the performance of multiple vendors performing services to support participant payments, will serve as global business process owner and will work with Pfizer study teams to oversee vendors, manage processes, resolve issues and other key deliverables.

She/he will be accountable for ensuring all vendors and study team members are following defined processes and will provide leadership and appropriate oversight to the vendors and preferred CRO's.

The Participant Payments Lead is a Subject Matter Expert (SME) on global payments and travel services and will be responsible for defining, documenting and sharing best practices with vendor staff and study teams.

Key responsibilities include:

+ Implement Pfizer strategy on global participant payments and travel services, including sourcing, supportive technology and roles, study, country and site scope, responsibilities and accountabilities for vendors and staff

+ Lead cross-functional efforts to identify and implement improvements to the payments processes, systems and tools.

+ Engage with GPD and vendor senior leadership to effectively manage issues and opportunities in the area of global participant payments and travel services.

+ Develop and manage Pfizer process guidelines and ensure adherence to those processes through QC checks and oversight activities including review and analysis of KPI's and metrics

+ Prioritize and make decisions and recommendations on complex processes and issues with interdependencies (eg site relationships, budgets and contracts, regulatory requirements, language, tax, currency, etc.) which include ex-U.S. constraints

+ Proactively assess payment strategies to align with evolving Pfizer operating model, industry landscape and evolution of clinical trials

+ Subject Matter expert for global participant payments and travel services queries and approaches

+ Coordinate with Site Payments and Contracting teams and manage mixed-model studies

+ Lead and drive development, enhancements, or process improvement initiatives for all aspects of participant payment administration from protocol schedule of activities, database build through to payment execution

+ Lead creation of an integrated, patient centric approach to strong customer focus and issue management resolution. Ability to anticipate change in a matrixed environment as well as influence senior management/other lines who are customers to participant payments process

+ Defining & providing managerial leadership of strategies within team and specific implementation of processes, quality goals and standards

+ In strong collaboration with other colleagues or functions (peers, project leads, and group leads), will implement strategies to ensure consistent processes


+ Bachelor's degree or equivalent required; MBA or advanced degree is preferred.

Prior Experience / Attributes Preferred:

+ More than eight years of experience in clinical contracts/budget administration and/or clinical project/operations. Specific experience in managing investigator or patient payments is required.

+ Knowledge of clinical operations, protocols and recruitment strategies

+ Demonstrated study management / data management leadership experience

+ Demonstrated patient centric approach and empathy

+ Evidence of Clinical Development and pharmaceutical study execution experience; thorough understanding of the processes required to operationally execute clinical trials is preferred

+ Evidence of strong leadership, influencing, negotiation, and management skills

+ Understands feasibility of protocol implementation

+ Demonstrated knowledge of financial controls

+ Requires an in-depth understanding of participant payments, terms and local/regional requirements


+ Understands how to work with vendors to accomplish tasks

+ Ability to interpret study level data & translate and identify risks to participant payments

+ Ability to proactively identify & mitigate risks around site level in study execution

+ Country level cultural awareness and strong interpersonal skills

+ Keen problem solving skills

+ Detail oriented & possesses technical expertise (e.g., spreadsheets, metrics & data flow management)

+ Demonstrated experience with industry payment processing software, including developing business requirements.

+ Excellent interpersonal and organizational skills, sufficient to manage many high priorities concurrently ina fast-paced environment.

+ Good business judgment and a strong understanding of the unique aspects of participant payments and travel services including regional and country specific considerations.

+ Demonstrated ability to work in a cross-functional environment with clinical operations, business technology, legal, finance, tax and other functional lines.

+ Demonstrated ability to make critical recommendations and decisions related to participant payments and travel services

+ Ability to work independently with minimal supervision in a team-oriented environment.

+ Desire to create positive experiences and make significant contributions.

+ Ability to collaborate effectively across a variety of teams and cultures located in multiple locations in demanding/changing situations.

+ Experience with a Clinical Research Organization or a sponsor.

+ Strong leadership and relationship management skills. Demonstrated ability to effectively lead a team to deliver on common work objectives.

**Other Job Details:**

+ **Last Date to Apply for Job: 05/21/21**

+ Additional Location Information: Virtual remote

+ United States - California - La Jolla; Connecticut - Groton; New Jersey - Peapack; New York - New York City

+ Not Eligible for Relocation Package

+ Eligible for Employee Referral Bonus


**Sunshine Act**

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

**EEO & Employment Eligibility**

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Bus Dev & Strategic Planning
Posted: 2021-05-13 Expires: 2021-06-28
Sponsored by:
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Patient Compensation Lead

Collegeville, PA 19426

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