20 days old

Patient Care Coordinator - Telecommute - 927258

Carlsbad, CA 92008 Work Remotely
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  • Job Code
    927258

You're looking for something bigger for your career. How about inventing the future of health care? Optum is creating an innovative approach to Specialty Home Infusion. Here you'll find a professional culture where you can use your talent and our resources to make an impact on a huge scale. With better schedules than retail and more reach than any hospital, you'll open doors for yourself that simply do not exist in any other organization, anywhere. Take this opportunity to start doingyour life's best work.(sm)

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As aPatient Care Coordinator, you will be responsible for receiving, reviewing, processing, and maintaining new member(s) / group enrollment information. This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7 am - 7 pm). It may be necessary, given the business need, to work occasional overtime or weekends.

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Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

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Primary Responsibilities:

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  • Receive paper and electronic enrollment / eligibility applications for new and / or existing customers; prioritize as appropriate and load into the database
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  • Respond to member eligibility or group questions and verify enrollment status
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  • Review enrollment / eligibility submissions to identify any missing data and to validate information provided; reconcile any discrepancies
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  • Submit files to relevant internal teams; provide any updates / changes / additions to enrollment / eligibility applications as needed
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  • Responsible for inventory control of member and group transactions
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  • Inform customers of enrollment - related policies and procedures; review eligibility guidelines and enrollment criteria to ensure their understanding
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  • Track and review files to identify performance gaps, eligibility / loading errors, etc. and review those items with appropriate internal teams
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • 1+ years of experience providing customer service
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  • Experience using a computer and Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort, filter, and work within tables), and Microsoft Outlook (email and calendar management)
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Careers with Optum Infusion Pharmacy.If you choose a career with Optum Infusion Pharmacy, youll join a team that is dedicated not only to delivering the latest in home infusion therapy, but also providing that care in a patient-first approach that offers better outcomes. As part of the Optum and UnitedHealth Group family of businesses, we strive to help our patients feel comfortable in their regimen so they can receive the treatment they need while maintaining the lifestyle they prefer. At Optum Infusion Pharmacy, youll join a team that inspires you to do better every day, resulting inyour lifes best work.(sm)

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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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For more information on our Internal Job Posting Policy, click here.

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Colorado Residents Only: The hourly rangefor Colorado residents is$15.00 - $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary,UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.
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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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Keywords: UnitedHealth Group, Customer Service, Subject Matter Expert, call center, Carlsbad, CA, California, Telecommute, Telecommuter, Telecommuting, Work from home, WFH, Work at home, Remote, #RPO

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Posted: 2021-05-26 Expires: 2021-06-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Care Coordinator - Telecommute - 927258

UnitedHealth Group
Carlsbad, CA 92008

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