1+ months


University of Washington
Seattle, WA 98104
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Req #: 182287
Posting Date: 01/19/2021 
Closing Info: Open Until Filled 
Salary: $4,116.00 - $5,535.00 per month 
Union Position: Yes
Shift: First Shift 
Notes: The University of Washington is proud to be one of the nations premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.  

Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UWs School of Medicine.

The UW Medical Center's Otolaryngology - Head and Neck Surgery Center has an outstanding opportunity for a Patient Care Coordinator Supervisor (Full-Time, Day Shifts).

The PCC Supervisor will supervise discharge activities, appointment scheduling, EPIC referral management/standards, and patient flow.  The PCC Supervisor also identifies and helps resolve staff and operational issues for the OTO/HNS Center. 


Interview and hire candidates using OTO/HNS Center and UW Medicine hiring process.
Understand the workflow of each PSS, PCC and demonstrates proficiency in REG/ADT, PHS, EPIC, ESI, ORCA/Mindscape, Life Image and Whiteboard. Acts as clinic resource and trains others.
Develop and implement standards of performance, expectations and assignments.
Direct and schedule staff according to OTO/HNS Center needs and communicate such to Health Services Manager.
Evaluate and actively solve problems.
Demonstrate ability to identify learning needs of staff, plan and conduct training of new employees, and complete in-service education for staff.
Act as a resource person and role model to staff.
Provide feedback on job performance to Patient Care Coordinator and/or other assigned staff and keeps Health Service Manager apprised.
Conduct annual performance reviews and recommend disciplinary actions.
Develop, review, and maintain policies and procedures directly related to the role of the Patient Care Coordinator in the OTO/HNS Center.

Procedure Scheduling/Appointment Scheduling:
Assist patients, referring physicians and physician practice staff with scheduling of their OTO/HNS Center surgery, arranging complex diagnostic procedures and tests and/or entering referrals for the coordinating request for consultation among other medical specialties within the UWMC as requested by our Otolaryngologist.   This person also works with the patient and referring physician to collect, assess, and triage information concerning the patient's medical status from the referring physicians and the community.
Schedule surgeries by following standard practice: Entering EPIC Pre-admit, entering case in PHS and providing financial clearance/authorization when required. Initiates Electronic Yellow Packet for all procedural cases requiring anesthesia per protocol.
Oversee the following work queues and pools; OTO/HNS (OTO) incoming referrals, OTO/HNS rework, Outside providers, incomplete transition of care, EEVs, yesterdays reports, OTO Encounters,  OTO Clinical pool, OTO pool , OTO front desk pool, and OTO referral pool.

Manages Referral entry and management, providing staff support and education.
Monitors unlinked visits and follows up with staff as needed.
Manages reconciliation for all clinic visits.
Updates the outside facilities list for images and HIM daily.
Verify patient insurance status to confirm that a valid referral is in place when indicated.
Competently utilize Epic Referrals to create, edit, link, and close online referrals to efficiently and effectively document appointment referral activity; assures all components of referrals are completed appropriately.
Obtain authorization when appropriate.
Supervise the team for referral process coordination.
Triage requests and communicate to referring physicians the outcome of treatment recommendations.

Telephone Support:
Using written guidelines, make telephone assessment of patients medical status from the referring physicians and the community; assess social and financial situation of patients.
Triage patient telephone calls to nurse or nurse team; obtain necessary information for the return call; initiate emergency procedure when necessary.
Communicate effectively with RNs, other PCCs, Surgeons, Clinics (i.e. Pre-Anesthesia), Patients and the OR at UWMC Pavilion, Roosevelt ASC, NWH and HMC.

Preferred qualifications for this position include:
Bachelors degree in health-related field or business.
2 4 years of previous supervisory experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology.

Other Skills:
Basic computer knowledge.
Demonstrated ability to work independently and with a sense of urgency in a fast paced environment.
Possess excellent organizational and follow up skills, with a strong attention to detail.
Possess and demonstrate skills necessary to analyze data and information.
A Bachelor's Degree in a medically related or public relations field AND two years of experience as a Patient Care Coordinator OR equivalent education/experience.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Posted: 2020-09-03 Expires: 2021-02-21

University of Washington

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University of Washington
Seattle, WA 98104
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