30 days old

Patient Care Coordinator - Phoenix, AZ - 925036

Phoenix, AZ 85003
Apply Now
Apply on the Company Site
  • Job Code
    925036

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your lifes best work.SM

""

AsPatient Care Coordinator,we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enable us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay.

""

Shifts will be based on the specific department and may be comprised of 4, 6,8, 10, or 12 hours. Must be able to work days, evenings, overnights, holidays and weekends.

""

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at350 W Thomas Road, Phoenix, AZ 85013.

""

Primary Responsibilities:

""
    ""
  • Maintain up - to - date knowledge of specific admission, registration, and pre - registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, Maternity, and Rehabilitation Units
  • ""
  • Verify insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage
  • ""
  • When contacting payers directly, utilizes approved scripting
  • ""
  • Obtain referral, authorization and pre -certification information and documents this information in the ADT system
  • ""
  • When appropriate, ensures the payer receives a Notice of Admission on all admissions, scheduled and non - scheduled, with24 - hours or the next business day
  • ""
  • Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements applicable and documenting completion within the hospitals information system for regulatory compliance and audit purposes
  • ""
  • Follow up on missing authorizations. If authorization is not obtained within 48 - hours prior to service, contact patients to advise them of their financial responsibility
  • ""
  • Thoroughly and accurately documents insurance verification and authorization information in the ADT system, identifying outstanding deductibles, copayments, coinsurance, and policy limitations, and advises patient and collects amount due at or before the time of service
  • ""
  • Moderate work experience within own function
  • ""
  • Some work is completed without established procedures
  • ""
  • Basic tasks are completed without review by others
  • ""
  • Supervision / guidance is required for higher level tasks
  • "
""

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

"

Required Qualifications:

""
    ""
  • High School Diploma /GED (or higher)
  • ""
  • 2+ years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and / or other revenue cycle - related role
  • ""
  • 1+ years of experience in customer service, preferably in a healthcare environment
  • ""
  • Understanding of insurance policies and procedures
  • ""
  • Knowledge of charity care programs as well as various government and non -government payment assistance programs
  • ""
  • Working knowledge of facility pricing structure and cost estimates
  • ""
  • Basic knowledge of ICD - 9 (10) and CPT terminology
  • ""
  • Working knowledge of medical terminology
  • ""
  • Ability to perform basic mathematics for payment calculation
  • ""
  • Experience in requesting and processing financial payments
  • ""
  • Ability to work an 8 hour shift from Monday through Friday comprised of days, evenings, weekends and overnights.
  • ""
  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
  • ""
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
  • "
""

Soft Skills:

""
    ""
  • Excellent interpersonal, communication and customer service skills
  • "
""

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

""

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your lifes best work.SM

""

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

""

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

""

Keywords: Patient Registration, Admitting, Front Office, insurance, hospital, patient billing, physician office, preregistration, registrar, customer service, office, Phoenix, AZ, hiring immediately, #rpo

Posted: 2021-05-15 Expires: 2021-07-14

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Patient Care Coordinator - Phoenix, AZ - 925036

UnitedHealth Group
Phoenix, AZ 85003

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast