1+ months

Patient Care Coordinator - Oklahoma City, OK

Oklahoma City, OK 73102
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Energize your career with one of Healthcare's fastest growing companies.  


You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance


Primary Responsibilities:

  • Greet patients and build rapport to provide a positive patient experience
  • Collect patient payments
  • Make patient follow up calls (e.g., after procedures, admissions, or ER visits) to identify / close gaps in care
  • Ask patients for and / or assist patients with completing required paperwork (e.g., health history, insurance documentation, etc.)
  • Connect patients with outside resources (e.g., community resources, social services) to promote self care
  • Review and support implementation of patient plan of care
  • Work directly with patients to identify specific needs and/or request adjustments to plan of care
  • Coordinate services / case management for non-episodic and non - catastrophic cases
  • Manage / respond constructively to challenging patient interactions (e.g., address lack of understanding, socioeconomic challenges, frustrated patients, language barriers)
  • Explain and talk to patients or caregivers about sensitive health care decisions such as advanced directives, physician's order for life sustaining treatment, and palliative care / hospice referrals
  • Explain and ensure understanding of details related to patient care (e.g., , home health care transition procedures)
  • Explain medical benefits/coverage specifics (e.g., procedures / amounts covered, denials of coverage, appeal rights)
  • Access insurance plan systems to verify insurance eligibility / benefits for patients and seek additional information as necessary
  • Input / update patient demographic data into computer system
  • Update / upload patient care data (e.g., care plan data, inpatient data, patient program flags) in computer systems

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-08-13 Expires: 2020-11-15

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Care Coordinator - Oklahoma City, OK

UnitedHealth Group
Oklahoma City, OK 73102

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