12 days old

Patient Care Coordinator - Concord, CA - 930386

Concord, CA 94519
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  • Job Code
    930386

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your lifes best work.SM

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Let's face it, no industry is moving faster than health care. And no organization is better positioned to move health care forward than UnitedHealth Group. We're out to use data, technology and people in ways that help drive change and make the health care system work better for everyone. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive. Take this opportunity to work with a Fortune 10 industry leader.

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The Patient Care Coordinator is responsible for scheduling and collecting necessary information for all Pre-service departments within John Muir Health following the Centralized Scheduling model. Ensures the integrity of registration data collected, including insurance and benefit verification, acquisition of referrals and pre-certifications for procedures, and collection of patient financial liability.

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This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 5:30 pm PST. We offer 8 -12 weeks of on the job training. It may be necessary, given the business need, to work occasional overtime. Our office is located at 5003 Commercial Cir, Concord, CA 94520.

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Primary Responsibilities:

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  1. Schedules patient appointments obtaining all patient demographic, insurance, diagnosis and procedure information and Verifies accurate insurance plan code assignment.
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  3. Works with doctors offices to ensure an authorization has been obtained for all services requiring one.
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  5. Informs patients and providers that a necessary authorization has not been obtained or that a procedure is being flagged as not medically necessary and that the patient may need to sign a non-covered services waiver on arrival.
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  7. Utilize clinical knowledge to determine if the doctors order is consistent with the diagnosis provided.
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  9. Coordinates schedules with anesthesiologists, radiologists and other providers.
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  11. Informs patients of necessary advance preparation for procedures.
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  13. Coordinates appointments for patients with multiple procedures.
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  15. Ensures test results and prior films and reports are obtained.
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  17. Performs schedule blocks as indicated.
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  19. Cross-trains on Financial Counselor functions, filling in as needed.
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  21. Meets productivity standards, quality review expectations, unit specific goals and reporting requirements as assigned.
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • 2+ years of healthcare industry experience
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  • Ability to pass Epic - Proficiency within 90 days of start date
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  • Ability to work Full Time, Monday - Friday, 9:00 am - 5:30 pm PST
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
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Preferred Qualifications:

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  • Previous experience in hospital, surgery or specialty procedure scheduling
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  • Knowledge of insurance health plans, coverage and authorization process
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  • 1+ years of Registration-Admitting experience
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  • 1+ years of Health Information Management
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  • Experience with ICD-10 Diagnosis/CPT coding
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: patient registration, EHR, medical office, healthcare, insurance, billing, HIPPA, customer service, hiring immediately, #RPO

Posted: 2021-05-31 Expires: 2021-06-30

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Care Coordinator - Concord, CA - 930386

UnitedHealth Group
Concord, CA 94519

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