1+ months

Patient Care Coordinator - Multiple Location - 893175

Concord, CA 94519
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  • Job Code
    893175

Combine two of the fastest - growing"fields on the planet with a culture of performance, collaboration and"opportunity and this is what you get. Leading edge technology in an industry"that's improving the lives of millions. Here, innovation isn't about another"gadget, it's about making Healthcare data available wherever and whenever"people need it, safely and reliably. There's no room for error. Join us and"start doingyour life's best work.SM


Let's face it, no industry is moving faster than health"care. And no organization is better positioned to move health care forward"thanUnitedHealth Group. We're out to use data, technology and people in ways that"help drive change and make the health care system work better for everyone. As"part of our clinical support team, you will be a key component in customer"satisfaction and have a responsibility to make every contact informative,"productive and positive. Take this opportunity to work with a Fortune 6"industry leader.


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The Patient Care Coordinatorisresponsible for greeting patients at various"JMH facilities/patient services entry pointstocoordinate"registration, authorization, and information processing requirements associated"with the patient visit and services needed. The PAS Representative gathers appropriate"demographic, clinical and financial information in a timely and accurate manner"to ensure the patient's smooth interaction with John Muir's various healthcare"services. The person in this role works under the direct supervision of the"department manager.
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This role will be working variable days and shifts which can"encompass days, evenings and weekends. This role will be floating to all 4 of"the following JMH locations:

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  • John Muir Health- 5003 Commercial Circle, Concord, CA" 94520
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  • Walnut Creek Outpatient Center- 1450 Treat Blvd, Walnut" Creek, CA 94597
  • Brentwood Outpatient Center- 2400 Balfour Road," Brentwood, CA 84513
  • Pleasanton Outpatient Center- 5860 Owens Drive," Pleasanton, CA 94588
Onsite training, side by side, 2 - 3 Weeks.

What we do defines who we are. Take"a deeper look at how we're providing support during this global health crisis"and search for a way you can get involved. View our Covid-19 Resources Page at:"https://info.uhg.com/


Primary Responsibilities:

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  • Performs point of service collections and patient" payments
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  • Performs cashiering duties following cash handling" policies and procedures as outlined in the departmental policies and" procedures
  • Obtains service authorizations from third party payers" when necessary and appropriate.
  • Demonstrates thorough understanding of payment" mechanisms, including but not limited to payment plans, charity care," point - of service discounts, cash deposit requirements and specialty" programs
  • Obtains agreement from the patient on the type of mechanism" the patient will use to pay for patient - owed amounts
  • Disseminates information to the patients concerning" necessary arrival times, third party coverage information, required" authorizations, consents, forms and other necessary paperwork
  • Accurately and courteously collects all patient" demographic, financial, and clinical data in a timely manner in accordance" with department and facility guidelines and procedures
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*** (Multiple Locations: Concord,"CA, Walnut Creek, CA, Brentwood, CA and Pleasanton, CA)


You'll be rewarded and recognized"for your performance in an environment that will challenge you and give you"clear direction on what it takes to succeed in your role as well as provide"development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience
  • Ability to work variable days and shifts which can encompass days, evenings and weekends.
  • Ability to float to all 4 JMH locations as needed:
    - John Muir Health- 5003 Commercial Circle, Concord, CA 94520
    - Walnut Creek Outpatient Center- 1450 Treat Blvd, Walnut Creek, CA 94597
    - Brentwood Outpatient Center- 2400 Balfour Road, Brentwood, CA 84513
    - Pleasanton Outpatient Center- 5860 Owens Drive, Pleasanton, CA 94588
  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
  • Employees arerequiredto screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

Preferred Qualifications:

  • 2+ years experience with insurance plan payment practices and billing requirements
  • 2+ years experience with EMR (electronic health records)
  • 2+ years experience in a Medical Office

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.


Some of the steps we've taken to ensure employee well-being include:

  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
  • Fully cover the COVID-19 healthcare costs for our employees
  • Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html


Careers with OptumInsight.Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to doyour life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords:customer service, patient demographics data, HIPPA, medical office, insurance plan payments, billing, EMR,hiring immediately

Posted: 2020-10-23 Expires: 2020-12-26

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Care Coordinator - Multiple Location - 893175

UnitedHealth Group
Concord, CA 94519

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