27 days old

Patient Access Director, St. Joseph's Hospital and Medical Center - Phoenix AZ - 895900

Phoenix, AZ 85003
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  • Job Code
    895900

Combine"two of the fastest-growing fields on the planet with a culture of performance,"collaboration and opportunity and this is what you get. Leading edge technology"in an industry that's improving the lives of millions. Here, innovation isn't"about another gadget, it's about making health care data available wherever and"whenever people need it, safely and reliably. There's no room for error. Join"us and start doing your life's best work.(sm)

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The Director is responsible for effectively"leading and directing the work of assigned staff within the parameters of"designated performance standards and metrics."The Director is expected to support Patient Access leadership and to motivate"staff to achieve the highest levels of customer satisfaction and to meet the"organization goals for customer service and financial performance. The Director is responsible to ensure the"department meets key metrics established by the client and sets targets to meet"and exceed performance standards. This"position leads the team through the change management process and focuses to"identify gaps within registration to improve deficiencies where opportunity"exists. This role serves as a representative"of the corporate Patient Access Revenue Cycle Operations department. The Director works to build relationships"with client administration and works in tandem with local leadership to"interact with other departments including internal customers within the revenue"cycle team. The incumbent attends"managerial meetings as required and supports the core values of Optum360, which"is an integral part of this position

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Although this position is primarily focused upon the provision of"service at the Facility (Hospital and/or Clinics), the position has frequent"contact with the Regional Patient Registration Directors and the Corporate"Patient Registration Directors and Managers, as well as facility-based clinical"and administrative leadership.

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Primary Responsibilities:

  • Provides facility"level oversight
  • Responsible for"the development of processes and initiatives designed to improve Revenue Cycle"performance in assigned areas
  • Provide system"level oversight for Optum360 client improvement programs and initiatives"related to assigned Patient Access activities, working with the Regional"Patient Registration Directors and other Patient Access leaders, Facility"administration and leadership, and others from the Optum360 team, as warranted
  • Effectively lead initiatives related to Data"Integrity (System Edit Reviews, DNFB performance, etc.), Quality Assurance,"Patient Satisfaction, Employee Engagement and Process Improvement activities;"ensuring associate understanding and commitment, as well as expected process"improvement outcomes. Develops action"plans to mitigate deficiencies in performance to maintain or exceed targets
  • Maintain and"demonstrate expert knowledge of the application of Patient Access processes and"best practices; drives the integration of Optum360 Patient Access related"business objectives within the client environment. Understands the importance of compliance,"follows local state and federal guidelines and is able to articulate such"knowledge and share with their team
  • Serve in a leadership role and"promotes positive Human Resource Management skills
  • Provide leadership"for departmental services through collaboration with customers, employees,"physicians, clinics, other Optum360 / client departments and services, vendors,"etc
  • Manage assigned staff in order to ensure"steady workflow balance and high-quality outcomes
  • Educate physicians, physician office staff,"and organizational associates regarding assigned Patient Access requirements
  • Identify action plans to improve the quality"of services in a cost-efficient manner and facilitates plan implementation
  • Prepare required reports using statistically"sound information, displaying content in easily understandable format;"Escalates to the Regional Director any unfavorable trends
  • Maintain professional development and growth"through journals, professional affiliations, seminars, and workshops to keep"abreast of trends in revenue cycle operations and healthcare in general
  • Other duties as needed and"assigned by the Regional Director or in coordination with other Optum360"Patient Access or Revenue Cycle Leadership, including but not limited to"leading and conducting special projects. Develops project work plans,"facilitates resource allocation, executes project tasks and obtains assistance"from other intra and inter-functional resources

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You'll be rewarded and"recognized for your performance in an environment that will challenge you and"give you clear direction on what it takes to succeed in your role as well as"provide development for other roles you may be interested in.

Required"Qualifications:

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  • Bachelor's Degree in Healthcare Administration, Business Administration,"Finance, Accounting, or a related field; 3 years of substantial experience and career"growth in Revenue Cycle leadership role may substitute for educational"requirement
  • Working knowledge of applicable federal, state, and local laws and"regulations, Optum360's Compliance, Standards of Conduct, as well as other"policies and procedures in order to ensure adherence in a manner that reflects"honest, ethical, and professional behavior
  • 5+"years of experience in a supervisory / management role, working in a hospital"Patient Registration Department, physician office setting, healthcare insurance"company, revenue cycle vendor, and/or other revenue cycle role;Applicable education"and/or training can be used to balance a lack of experience
  • 3+"years of experience in customer service, preferably in a healthcare environment
  • Requires proficiency with Microsoft Excel, Word, Project, PowerPoint and"SharePoint
  • Prior experience with the major Patient Access technologies currently in"use, and/or other "like" systems
  • Exemplary level ability to influence change and serve as primary change"agent
  • Demonstrated client service orientation
  • Strong program management skills with the ability to lead and manage"multiple, concurrent running projects, prioritize tasks and adapt to frequent"changes in departmental priorities."Ability to recognize necessary changes in priority of tasks and"allocation of resources, and bring them to the attention of Optum360"leadership, as required. Demonstrated"knowledge of process improvement techniques are essential to success, as is the"ability to be a self-starter and work independently to move projects"successfully forward
  • Ability to work with a variety of individuals in executive, managerial"and staff level positions. The incumbent"frequently interacts with staff at the Corporate/National, Regional and Local"organizations. May also interact with"external parties, such as financial auditors, third party payer auditors,"consultants, and various hospital associations
  • Ability to attract, develop, deploy and retain a worldclass revenue"cycle team, capable of performing as a team and of evolving with the organization's"vision and with cuttingedge technologies
  • Demonstrated ability to interpret 3rd party payer contract requirements"and recommend, design and implement procedures for compliance with regulations"and standards. Ability to negotiate with"insurance vendors, medical directors, and 3rd party payers when appropriate in"order to facilitate the delivery of care in the most appropriate setting.
  • Operational knowledge of Federal and State regulations pertaining to"patient admissions, as well as standards from regulatory agencies and"accrediting organizations (DHS, HCFA, OSHA, TJC)
  • You will be asked to perform this role in an office setting or other company location
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

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Preferred"Qualifications:

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  • Master's Degree\\ Experience leading or participating in large Patient Access-related IT and/or Contact Center program implementation
  • 3+ years'"of supervisory experience
  • Certification"within Healthcare Financial Management Association (HFMA) and/or the National"Association of Healthcare Access Management (NAHAM)
  • Consulting and project management experience in revenue cycle design and optimization

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Careers with Optum. Here's the idea. We"built an entire organization around one giant objective; make health care work"better for everyone. So when it comes to how we use the world's large"accumulation of health-related information, or guide health and lifestyle"choices or manage pharmacy benefits for millions, our first goal is to leap"beyond the status quo and uncover new ways to serve. Optum, part of the"UnitedHealth Group family of businesses, brings together some of the greatest"minds and most advanced ideas on where health care has to go in order to reach"its fullest potential. For you, that means working on high performance teams"against sophisticated challenges that matter. Optum, incredible ideas in one"incredible company and a singular opportunity to do your life's best"work.(sm)

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Diversity creates"a healthier atmosphere: UnitedHealth Group is an Equal Employment"Opportunity/Affirmative Action employer and all qualified applicants will"receive consideration for employment without regard to race, color, religion,"sex, age, national origin, protected veteran status, disability status, sexual"orientation, gender identity or expression, marital status, genetic"information, or any other characteristic protected by law.

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UnitedHealth Group"is a drug-free workplace. Candidates are required to pass a drug test before"beginning employment.

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Keywords: director, patient access, Phoenix, AZ, Arizona

Posted: 2020-10-31 Expires: 2020-12-26

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Access Director, St. Joseph's Hospital and Medical Center - Phoenix AZ - 895900

UnitedHealth Group
Phoenix, AZ 85003

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