30 days old

Patient Access Director - Red Bluff, CA - 937466

Red Bluff, CA 96080
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  • Job Code
    937466

Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution. And that's what fueled these exciting new opportunities. Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide. If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

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The Director is responsible for effectively leading and directing the work of assigned staff within the parameters of designated performance standards and metrics. The Director is expected to support Patient Access leadership and to motivate staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance. The Director is responsible to ensure the department meets key metrics established by the client and sets targets to meet and exceed performance standards. This position leads the team through the change management process and focuses to identify gaps within registration to improve deficiencies where opportunity exists. This role serves as a representative of the corporate Patient Access Revenue Cycle Operations department. The Director works to build relationships with client administration and works in tandem with local leadership to interact with other departments including internal customers within the revenue cycle team. The incumbent attends managerial meetings as required and supports the core values of Optum360, which is an integral part of this position

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Although this position is primarily focused upon the provision of service at the Facility (Hospital and/or Clinics), the position has frequent contact with the Regional Patient Registration Directors and the Corporate Patient Registration Directors and Managers, as well as facility-based clinical and administrative leadership.

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Primary Responsibilities:

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  • Provides facility level oversight of the following areas:""
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    • Financial Clearance (as assigned)
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    • Registration / Check-in, including Point-of-Service Collections
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    • Financial Counselling
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    • Patient Satisfaction / Customer Service
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    • Other duties as assigned by the local client, including but not limited to Patient Scheduling, Bed Management / Patient Placement, MPTL and Switchboard
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  • And responsible for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas which includes:""
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    • SLA and MSA compliance
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    • CHAN and other regulatory audit follow-up and compliance
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    • Client Liaison (i.e., Relationship development, program coordination)
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  • Customer Engagement (Patient Experience and Client Satisfaction):""
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    • Participates in targeted customer engagement improvement initiatives
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    • Collaborates with and actively coaches assigned management and frontline staff in the implementation of strategies to improve the satisfaction and experience levels
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    • Monitors and evaluates the results of various service / satisfaction surveys and conducts analysis of data to identify and operationalize opportunities for improvements
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  • Communications (i.e., Patient Access Newsletters, CFO Presentations, Monthly Operational Reports, etc.)
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  • Department Status Report compilation and presentation
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  • Facility budget maintenance
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  • Workforce Management oversight (Staffing plan, work schedules, position requisitions, productivity and quality monitors, disciplinary actions, staff orientation, evaluation feedback, etc.)
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  • Facility-based vendor relations and support (i.e., Self-Pay Medicaid Eligibility staff)
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  • Process improvement initiatives, either facility-based or corporate
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  • Other duties as assigned
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

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Required Qualifications:

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  • 5+ years of experience in a Supervisory/Management role and/or Consulting and Project Management role (specifically working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role)
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  • Must be in a daily commute distance to a facility location in Arroyo Grande, CA
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  • Must be willing to work onsite within a hospital client facility setting (Telecommute is NOT an option for this role)
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  • Must have the flexibility of schedule for 24/7 shift coverage when necessary, sometimes at a moments notice (covering call outs, schedule gaps, etc.)
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive VoiceResponse (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
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  • You will be asked to perform this role in an office setting or other company location
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Preferred Qualifications:

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  • Undergraduate Degree in Healthcare Administration, Business Administration, Finance, Accounting or related field, Masters Degree a plus
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  • Managing in a Union experience
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  • Certification within Healthcare Financial Management Association (HFMA) and/or the National Association of Healthcare Access Management (NAHAM)
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  • Experience leading or participating in large Patient Access-related IT and/or Contact Center program implementation
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  • Prior experience with the major Patient Access technologies currently in use, and/or other like systems
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the worlds large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Healthcare Administration, Hospital, Patient Registration, Insurance, Revenue Cycle Management, Red Bluff, CA, California

Posted: 2021-06-30 Expires: 2021-08-28

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Access Director - Red Bluff, CA - 937466

UnitedHealth Group
Red Bluff, CA 96080

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