1+ months

Patient Access Director - Phoenix, AZ - 935945

Phoenix, AZ 85003
Apply Now
Apply on the Company Site
  • Job Code
    935945

Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution. And that's what fueled these exciting new opportunities. Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide. If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

""

The Director is responsible for effectively leading and directing the work of assigned staff within the parameters of designated performance standards and metrics. The Director is expected to support Patient Access leadership and to motivate staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance. The Director is responsible to ensure the department meets key metrics established by the client and sets targets to meet and exceed performance standards. This position leads the team through the change management process and focuses to identify gaps within registration to improve deficiencies where opportunity exists. This role serves as a representative of the corporate Patient Access Revenue Cycle Operations department. The Director works to build relationships with client administration and works in tandem with local leadership to interact with other departments including internal customers within the revenue cycle team. The incumbent attends managerial meetings as required and supports the core values of Optum360, which is an integral part of this position. Although this position is primarily focused upon the provision of service at the Facility (Hospital and/or Clinics), the position has frequent contact with the Regional Patient Registration Directors and the Corporate Patient Registration Directors and Managers, as well as facility-based clinical and administrative leadership.

""

Primary Responsibilities:

""
    ""
  • Provides facility level oversight of the following areas:"""
      """
    • Financial Clearance (as assigned)
    • """
    • Registration / Check-in, including Point-of-Service Collections
    • """
    • Financial Counselling
    • """
    • Patient Satisfaction / Customer Service
    • """
    • Other duties as assigned by the local client, including but not limited to Patient Scheduling, Bed Management / Patient Placement, MPTL and Switchboard
    • """
    • And responsible for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas which includes:
    • """
    • SLA and MSA compliance
    • """
    • CHAN and other regulatory audit follow-up and compliance
    • """
    • Client Liaison (i.e., Relationship development, program coordination)
    • """
    • Customer Engagement (Patient Experience and Client Satisfaction):"""
        """"
      • Participates in targeted customer engagement improvement initiatives
      • """"
      • Collaborates with and actively coaches assigned management and frontline staff in the implementation of strategies to improve the satisfaction and experience levels
      • """"
      • Monitors and evaluates the results of various service / satisfaction surveys and conducts analysis of data to identify and operationalize opportunities for improvements
      • """
      """
    • """
    • Communications (i.e., Patient Access Newsletters, CFO Presentations, Monthly Operational Reports, etc.)
    • """
    • Department Status Report compilation and presentation
    • """
    • Facility budget maintenance
    • """
    • Workforce Management oversight (Staffing plan, work schedules, position requisitions, productivity and quality monitors, disciplinary actions, staff orientation, evaluation feedback, etc.)
    • """
    • Facility-based vendor relations and support (i.e., Self-Pay Medicaid Eligibility staff)
    • """
    • Process improvement initiatives, either facility-based or corporate
    • """
    • Other duties as assigned
    • ""
    ""
  • ""
  • Provides system level oversight for Optum360 client improvement programs and initiatives related to assigned Patient Access activities, working with the Regional Patient Registration Directors and other Patient Access leaders, Facility administration and leadership, and others from the Optum360 team, as warranted.
  • ""
  • Effectively leads initiatives related to Data Integrity (System Edit Reviews, DNFB performance, etc.), Quality Assurance, Patient Satisfaction, Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes. Develops action plans to mitigate deficiencies in performance to maintain or exceed targets.
  • ""
  • Leads by example: promotes teamwork and operational relationships by fostering a positive, transparent and focused working environment which achieves maximum results. Facilitates growth and development opportunities for their leaders and mentors when applicable to foster exemplary leadership.
  • ""
  • Maintains and demonstrates expert knowledge of the application of Patient Access processes and best practices; drives the integration of Optum360 Patient Access related business objectives within the client environment. Understands the importance of compliance, follows local state and federal guidelines and is able to articulate such knowledge and share with their team.
  • ""
  • Knows, understands, incorporates, and demonstrates the Optum360 Mission, Vision, and Values in behaviors, practices, and decisions.
  • ""
  • Serves in a leadership role and promotes positive Human Resource Management skills:""
      """
    • Interviews, selects and is accountable for the on-going development and evaluation of individuals within the area of responsibility
    • """
    • Develops associate loyalty and retention through effective associate engagement, inclusion and participation; Proactively solicits, listens to and addresses associate suggestions; Promotes a professional environment that recognizes and respects diversity
    • """
    • Develops associate work schedules to ensure cost effective staffing that meets customer requirements, while promoting an economical, efficient workforce and considers associate work-life balance
    • """
    • Establishes, implements and evaluates on-going performance improvement programs, utilizing an interdisciplinary approach; Escalates to the Regional Director any unfavorable trends or disciplinary actions; Provides managerial follow-up related to performance, up to and including disciplinary actions and termination
    • """
    • Provides staff training and mentoring to promote growth and development of assigned resources
    • """
    • Responsible for the financial and personnel management of assigned areas
    • ""
    ""
  • ""
  • Provides leadership for departmental services through collaboration with customers, employees, physicians, clinics, other Optum360 / client departments and services, vendors, etc. Scope of job duties, include and are not limited to:""
      """
    • Directly responsible for effectively managing the assigned Patient Access activities and staff members. Demonstrated ability to interpret 3rd party payer contract requirements and recommend, design and implement procedures for compliance with regulations and standards
    • """
    • Uses knowledge of Patient Access industry leading practices, performance metrics and monitors, and other documentation in order to expedite appropriate use of resources and ensure 3rd party payor and client compliance
    • """
    • Responsible for distributing process updates regarding criteria changes, regulation changes, process and program changes to assigned staff, ensuring their understanding and future compliance
    • """
    • Is familiar with the entire revenue cycle function and demonstrates good understanding of revenue integrity, billing and collections and coding
    • ""
    ""
  • ""
  • Manages assigned staff in order to ensure steady workflow balance and high quality outcomes:""
      """
    • Effectively directs and facilitates a multidisciplinary team to achieve its desired outcome
    • """
    • Creates a culture supportive of personnel, fostering individual motivation, teamwork and high levels of performance and accountability, and staff retention
    • """
    • Supports a collaborative, participative management style
    • """
    • Fosters teamwork atmosphere between business and clinical stakeholders
    • """
    • Maintains close business relationship with associates at the regional and local levels by ensuring onsite and virtual presence at regular intervals and during special events
    • ""
    ""
  • ""
  • Educates physicians, physician office staff, and organizational associates regarding assigned Patient Access requirements:""
      """
    • Functions as a consultant to Regional and facility-based leadership, physicians, case managers and others regarding assigned performance guidelines and standards for Patient Access services
    • """
    • Meets with individual or groups of physicians, family members, 3rd party payers, and vendors as necessary in order to facilitate the Patient Access process at the local level
    • ""
    ""
  • ""
  • Identifies action plans to improve the quality of services in a cost efficient manner and facilitates plan implementation.
  • ""
  • Prepares required reports using statistically sound information, displaying content in easily understandable format; Escalates to the Regional Director any unfavorable trends.
  • ""
  • Maintains professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general:""
      """
    • Participates as appropriate in continuing educational programs and activities that pertain to healthcare and revenue cycle management, as well as specific functional areas
    • """
    • Develops and implements an annual plan of personal and professional development
    • """
    • Demonstrates the competencies necessary to influence others behaviors toward a common dedication to the Optum360s mission, goals, and objectives
    • """
    • Participates in local, regional and national health care revenue activities and professionally represents Optum360 at these functions
    • ""
    ""
  • ""
  • Other duties as needed and assigned by the Regional Director or in coordination with other Optum360 Patient Access or Revenue Cycle Leadership, including but not limited to leading and conducting special projects. Develops project work plans, facilitates resource allocation, executes project tasks and obtains assistance from other intra and inter-functional resources, as required.
  • ""
  • Maintains a working knowledge of applicable federal, state, and local laws and regulations, Optum360s Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
  • "
""

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

"

Required Qualifications:

""
    ""
  • 5+ years experience in a supervisory / management role, specifically within Patient Registration, physicians office, health insurance company, or revenue cycle vendor
  • ""
  • 2+ years experience in program management and/or process improvement
  • ""
  • Proficiency with Microsoft Office (Word, Excel, ability to create and present PowerPoint slide decks)
  • ""
  • Demonstrated ability to interpret 3rd party payer contract requirements and recommend, design and implement procedures for compliance with regulations and standards
  • ""
  • Operational knowledge of Federal and State regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC)
  • ""
  • Demonstrated client service orientation
  • ""
  • Exemplary level ability to influence change and serve as primary change agent
  • ""
  • Organizational skills (ability to multi-task, produce rapid turnaround, and manage multiple projects)
  • ""
  • Exemplary leadership and business driver skills (ability to make hard decisions focusing upon operational goals)
  • ""
  • comfortable operating in a collaborative, shared leadership environment that encourages change engagement and participation, and open dialogue
  • ""
  • Ability to work within the organization at all levels utilizing a very hands-on approach to creating value and buy-ins as the lead change facilitator
  • ""
  • Ability to attract, develop, deploy and retain a world class revenue cycle team, capable of performing as a team and of evolving with the organizations vision and with cutting edge technologies
  • ""
  • Ability to work with a variety of individuals in executive, managerial and staff level positions. The incumbent frequently interacts with staff at the Corporate/National, Regional and Local organizations. May also interact with external parties, such as financial auditors, third party payer auditors, consultants, and various hospital associations
  • ""
  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
  • ""
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
  • "
""

Preferred Qualifications:

""
    ""
  • Bachelors degree
  • ""
  • HFMA (Healthcare Financial Mgmt Assoc.) or NAHAM (National Assoc. Healthcare Access Mgmt) certification
  • ""
  • Experience with large Patient Access-related IT and/or Contact Center program implementations
  • "
""

""

Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.

""

If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work (sm)

""

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

""

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

""

Job Keywords: Patient Access Director, Supervisory, Management, Program Management, Process Improvement, Phoenix, AZ, Arizona

Posted: 2021-06-17 Expires: 2021-08-15

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Patient Access Director - Phoenix, AZ - 935945

UnitedHealth Group
Phoenix, AZ 85003

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast