1+ months

Patient Access Coordinator - Farmington, CT

Farmington, CT 06032
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  • Job Code
    891856
Do you have compassion and a passion to help others?  Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

ProHealth Physicians, part of OptumCare

If you want to get way ahead in your career, it makes sense to be with an organization that's way ahead of the curve. Formed in 1997, ProHealth Physicians has grown to become Connecticut's leading primary care physician organization. With over 90 locations throughout the state of Connecticut, our family of primary care doctors and specialists care for more than 360,000 people statewide. In fact, ProHealth serves every county and provides roughly ten percent of the primary care delivered to patients in the state. We're leaders in thinking and in serving our communities.  For instance, we're a C.M.S. approved Accountable Care Organization (ACO), covering over 30,000 Medicare patients associated with our community-based primary care providers. We're also nationally recognized as a NCQA Level III Medical Home. That kind of progressive leadership makes us perfect fit for OptumCare and UnitedHealth Group's expanding family of providers. This is a place where you can stay way ahead as you do your life's best work.(sm)

The office address is 3 Farm Glen Blvd. Farmington, CT and the office hours are Mon-Fri, 8am-6:30pm.

Primary Responsibilities:
  • Respond to inbound inquiries and appointment scheduling requests for medical services
  • Schedule appointments in practice management system in accordance with triage guideline, scheduling protocols and patient preferences
  • Make outbound calls to eligible patients
  • Recommend next best actions or cross promotional opportunities to patients and provide education on appropriate additional services or preventive health opportunities
  • Listen to patient concerns and offer appropriate recommendations based on guidelines
  • Call patients who are at-risk for not showing up with appointment reminders
  • Document all caller information in customer relations management (CRM) tool
  • Document and provide feedback from callers to the appropriate parties for follow-up and/or resolution
  • Communicate with physician office staff on patient concerns, requests and scheduling changes
  • Ensure that all actions comply with relevant guidelines protecting personal and health information (e.g., HIPAA requirements)
  • Follow departmental policies & procedures, workflow guidelines and escalation processes at all times
 
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
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Posted: 2020-09-19 Expires: 2020-11-19

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Access Coordinator - Farmington, CT

UnitedHealth Group
Farmington, CT 06032

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