21 days old

Patient Access Coordinator - Farmington, CT - 921729

Farmington, CT 06032
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  • Job Code
    921729

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your lifes best work.(sm)

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If you want to get way ahead in your career, it makes sense to be with an organization that's way ahead of the curve. Formed in 1997, ProHealth Physicians has grown to become Connecticuts leading primary care physician organization. With over 90 locations throughout the state of Connecticut, our family of primary care doctors and specialists care for more than 360,000 people statewide. In fact, ProHealth serves every county and provides roughly ten percent of the primary care delivered to patients in the state. We're leaders in thinking and in serving our communities. For instance, we're a C.M.S. approved Accountable Care Organization (ACO), covering over 30,000 Medicare patients associated with our community-based primary care providers. We're also nationally recognized as a NCQA Level III Medical Home. That kind of progressive leadership makes us perfect fit for OptumCare and UnitedHealth Group's expanding family of providers. This is a place where you can stay way ahead as you do your life's best work.(sm)

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The office address is 3 Farm Glen Blvd. Farmington, CT and the office hours are Mon-Fri, 8am-6:30pm.

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Primary Responsibilities:

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  • Respond to inbound inquiries and appointment scheduling requests for medical services
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  • Schedule appointments in practice management system in accordance with triage guideline, scheduling protocols and patient preferences
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  • Make outbound calls to eligible patients
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  • Recommend next best actions or cross promotional opportunities to patients and provide education on appropriate additional services or preventive health opportunities
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  • Listen to patient concerns and offer appropriate recommendations based on guidelines
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  • Call patients who are at-risk for not showing up with appointment reminders
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  • Document all caller information in customer relations management (CRM) tool
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  • Document and provide feedback from callers to the appropriate parties for follow-up and/or resolution
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  • Communicate with physician office staff on patient concerns, requests, and scheduling changes
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  • Ensure that all actions comply with relevant guidelines protecting personal and health information (e.g., HIPAA requirements)
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  • Follow departmental policies & procedures, workflow guidelines and escalation processes at all times
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High school diploma or GED
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  • Experience in the healthcare industry or medical office
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  • Computer proficiency: strong keyboarding skills and experience with scheduling and/or electronic medical records systems
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  • Ability to work between 8am and 7pm with some Saturday hours (multiple shift times available)
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  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role.
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
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  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease.
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Preferred Qualifications:

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  • Some college
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  • 2+ years of customer service experience; experience in a call center environment
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  • Proficient in the Microsoft Office suite with emphasis on Excel, Word, and Outlook
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  • Familiarity with medical terminology and medical insurance requirements
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"Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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ProHealth Physicians, a part of OptumCare, is Connecticuts leading health care delivery organization. ProHealth is focused on reinventing health care to help keep people healthier and feeling their best. Our family of primary care providers and specialists care for more than 360,000 people statewide. We are privileged to be trusted by our patients with their health and well-being.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Customer Service, Call Center, Administrative, Clerical, Coordinator, Farmington, CT, Connecticut

Posted: 2021-03-26 Expires: 2021-04-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Access Coordinator - Farmington, CT - 921729

UnitedHealth Group
Farmington, CT 06032

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