13 days old

Patient Access Associate I - Herkimer, NY - 944462

Herkimer, NY 13350
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  • Job Code
    944462

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to doyour life's best work.SM

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The PSS welcomes, greets, interviews patients and/or representatives in person or over the telephone to ensure their initial experience with Fox hospital is exceptional; the PSS will also obtain the required demographical and insurance information to ensure proper billing/reimbursement to the hospital. Secure required signatures from patients and/or representatives to protect hospitals interests. Provides excellent patient experience for guests with a high level of professionalism.

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Primary Responsibilities:

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  • Demonstrates an understanding of the AIDET model and displays AIDET principals through their interactions with others
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  • Greets patients and others in a welcoming manner and ensures that they understand the registration process
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  • Ensures a timely registration process for all patients
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  • Ability to provide coverage for all areas within the Registration Department including all shifts in the ED (24/7)
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  • Secure required signatures from patients and/or representatives to protect hospitals interests
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  • Educate patients of their financial obligations and refer cases for financial counseling
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  • Answer multi line telephones and direct to appropriate area
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  • Bed Access - Transfer patients to applicable care beds upon request
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  • Secure payment for services and balance cash drawer
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  • Provide Switchboard Coverage for lunch/breaks
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  • Directs and escorts visitors to proper room(s)
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  • Completes ED Log sheet of all patients who present to the ED (Name, Area, Tele#, Age, Sex, Acct# & MR#, In Time, Out Time, MD/PA, Mode of Arrival, Chief Complaint, Discharge Diagnosis, Discharge Code, F/U Doctor Information)
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  • Contact internal and external specialist/hospitals at the request of medical staff. Fax and/or email patient charts to primary physician and/or referring doctor upon request
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  • Complete/Update Physician On Call Schedule daily and distribute to medical staff
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  • Provide excellent experience for all patients and visitors
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  • Maintain high level of professionalism in all interactions with patients, visitors, and co-workers
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • 3+ years of customer service experience or equivalent
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  • You will be asked to perform this role in an office setting or other company location
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  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
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Preferred Qualifications:

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  • Associates degree(or higher) in Business, Healthcare, or related field
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Soft Skills:

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  • Excellent communication skills, ability to remain positive in any situation, knowledge of PCs w/proficient keyboard skills, positive and friendly manner, good spelling, written and oral communication skills
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  • Self-motivated and work under little or no supervision
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Physical Requirements:

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  • Generally sedentary
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  • Ability to move around facility and to other facilities for cross coverage, hospital meetings, etc.
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  • Position requires bending and sitting
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  • Ability to lift up to 10 lbs
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  • Ability to handle high volume in a fast-paced environment
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your lifes best work.SM

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Military & Veterans find your next mission:We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

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Learn how Teresa, a Senior Quality Analyst,works withmilitary veterans and ensures they receive the best benefits and experience possible.https://uhg.hr/vet

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: Patient Services Specialist, Fox, Oneonta, NY, New York, hiring immediately, #rpo

Posted: 2021-07-20 Expires: 2021-08-19

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Patient Access Associate I - Herkimer, NY - 944462

UnitedHealth Group
Herkimer, NY 13350

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