1+ months

Partner Success Manager - Spain

Cisco Systems Inc.
Madrid, Comunidad de Madrid 28014
Apply Now
Apply on the Company Site

What You'll Do

Cisco/Broadsoft is seeking the expertise of an experienced Partner Success Manager to join our team to handle deployment and adoption of Webex Calling by enterprises and service providers.

This is a remote position (home office) and will require travel to client locations and the Webex Calling office location (US Travel).

Who You Are

You will be ultimately responsible and fully accountable for leading multiple large accounts effectively serving as trusted adviser with regards to Cisco's Webex Calling solution suite. In addition, you will be expected to coordinate internal resources in order to deliver improved business results on behalf of the clients through new and existing services.

Who You'll Work With

This position requires frequent communication with internal team members regarding client status, new opportunities and resolution of problems and issues. Partner Success Manager is a key partner with account executives in handling customer relationships.


  • Technical Account Management: Interacts with client staffs to understand business needs and recommend services and improvements that achieve client objectives. Reports regularly to Management on client status.
  • Service Activation and Training: Coordinates internal resources to activate new services on behalf of client. Acts as subject matter authoritative to train customers, partners and internal employees on the technical details and value of the Cisco Webex Calling Solution Suite. Contribute thought leadership and standard methodology, both internally and externally around client engagements
  • Sales Development: Own responsibility for expansion of the Broadsoft Webex Calling platform Develop and maintain long-term relationships with partners in your account portfolio, where appropriate, by networking between customers and channel partners. Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition
  • Customer Care: Maintain customer relationship to ensure customer dedication.

Desired Skills & Experience

  • Solid and confirmed client management experience
  • Ability to understand clients business needs and requirements solutions that meet them
  • Experience with business intelligence and analytics solutions, preferably in the Contact Center/ Telecommunications Environment
  • Excellent people management and relationship management skills
  • Excellent verbal and written communications skills
  • Deep understanding of project management tools and methodologies
  • The ability to pre-empt and lead advanced planning, coordination and people management to achieve the projects deliverables
  • Ability to multi-task and prioritize external and internal customer needs along with project tasks
  • Strong interpersonal, analytical and organizational skills
  • Travel to client site(s) expected (20-40%)
  • 7+ years related experience preferred
  • B.S or Masters in Business or Technical degree
  • Fluent in Spanish and English

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 


Posted: 2021-05-07 Expires: 2021-07-03
Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Partner Success Manager - Spain

Cisco Systems Inc.
Madrid, Comunidad de Madrid 28014
Facebook Share
Copy Job URL

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast