1+ months

Partner Renewals Manager

Cisco Systems Inc.
Clayton, GA 30525
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What You'll Do

The new Customer Experience Partner Renewal Manager (PRM) role is a highly visible, strategic position to support partners to continue to transform and develop their renewal practices for both services and software. The PRM holistically governs Ciscos relationship with the partner with regards to renewals, in alignment with the Partner Account Manager.

You will work with partners and Cisco partner teams to define a strategy to accelerate renewals growth to on-time closure for both services and software, as well as minimize renewals risk and financial attrition. You will bring solid understanding of negotiation strategies and orchestrates cross-functional resources across the company to develop the partners renewal practices.

Key Responsibilities And Activities

  • Build deep relationships with partner executives that are executers in the renewal practice build/motion to understand their objectives and challenges, in order to identify areas of focus to accelerate their renewals practice
  • Development of joint renewals practice plan with partner, and co-ordination of execution alongside the Cisco partner team (PAM, PBM, PBDS, Digital Partner BDM)
  • Drive simplification and optimization using CX IB methodology drive partner adoption
  • Drive scale and automation through adoption of LCA and API integration, in collaboration with the Digital Partner BDM
  • Co-ordinate enablement required for the partner
  • Governance of the partners renewals business by having monthly top renewals and renewal rate reviews, and quarterly renewal performance metrics reviews (to be part of PAM owned QBR)
  • Support for large/complex deal transactions and closure
  • Identify growth opportunities and engage PAM/PBDS/RM/AM, to define renewal and upsell opportunity

Who You'll Work With

The Customer Experience organization is one of Ciscos fastest growing teams with diverse and motivated individuals that consistently deliver profitable growth. We serve our customer lifecycle through a series of selling motions to drive higher value and an optimal experience from Cisco solutions.

We are a dynamic and international team that brings excitement to the company every day. We partner closely with the Sales Organization, and we connect Cisco customers with solutions that can transform their businesses and change the world for the better. We will provide you with a platform for success including: coaching, training and on-the-job learning that will strongly support you in your career advancement.

You will discover an innovative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes, and we are all highly encouraged to give back to our local communities.

Who You Are

The ideal candidate possesses a diverse set of capabilities, including partner business development, go-to-market strategy, and project management.

Several years of experience in vendor or direct partner interfacing role, lifecycle consulting, and with a deep understanding of business development to create long-term value.

You love partner interactions and understand customer & partner needs to align with multi-functional teams.

  • Excellent executive level communication and presentation skills
  • Strong process management skills and financial acumen
  • Excellent understanding of partner routes to market
  • Proven ability to think and act strategically and proactively.
  • Strong organizational and project management skills and an ability to prioritize and multitask.
  • Experience of working independently as well as within cross-functional teams in a collaborative, professional environment.
  • You have high levels of energy.

Required Experience

  • Business development experience requiredwith a minimum of 5 years
  • Several years of sales experience within a partner environment, services and/or software
  • Bachelors degree or equivalent experience
  • Native or fluent German and fluent English skills, both in speaking and writing
  • Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint)

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 


Posted: 2021-04-21 Expires: 2021-06-21
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Partner Renewals Manager

Cisco Systems Inc.
Clayton, GA 30525
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