1+ months

Partner Operations Program Manager II

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At Amazon, we're working to be the most Customer-centric company on earth. If you'd like to help us build a world-class delivery experience, this is your chance to make history. We are looking for a Partner Operations Program Manager II for Amazon HUB in North America. Amazon Lockers are self-service kiosks placed in convenience stores, grocery stores, shopping centers, transit stations, multifamily buildings and other retail locations with high customer density. To pick-up orders or drop-off returns, customers select a Locker on the website; receive a code, and then collect or drop-off the package at their convenience.

The Amazon HUB team is looking for a, organized self-starter to join as Partner Operations Program Manager II. As the Partner Operations Program Manager II you will own the maintenance and availability of the HUB fleet by management of the service vendors in North America. The role of the Partner Operations Program Manager II will be to ensure existing processes are streamlined simplified wherever possible, developing mechanisms to proactively identify issues that could lead to adverse experiences, and driving technical solutions for improved service delivery. This role will identify and validate design risks, create reliability and recovery plans. This role will also support escalations in process management, work with cross-functional teams and other engineers on fixing issues discovered in the field.


· Bachelor€™s degree
· 3+ years experience in hardware/software/engineering projects ·
· 3+ years experience working with an outsourced service provider ·


· Bachelor€™s degree in Mechanical Engineering, Electrical Engineering, Material Science, Physics or related fields.
· Strong analytical abilities, and high proficiency creating in Microsoft Excel
· Experience in reliability engineering, ITIL
· Excellent written and oral communication skills required
· Ability to prioritize multiple projects
· Ability to establish credibility and work with business and technical owners.
· Strong project management, analytical and interpersonal skills with the ability to work in a fast-paced, innovative climate.
· Previous experience in IT roll-outs or reliability engineering projects would make for a good platform from which to step into this role.
· Experience in internal team project management and the management of a small team of technical personnel.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us

Posted: 2021-06-02 Expires: 2021-12-18
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