13 days old

Participant Maintenance Associate - ES 00010

Scranton, PA 18510
Apply Now
Apply on the Company Site
  • Job Code
Primary Location United States-Pennsylvania-Scranton

This is an opportunity to join the Participant Maintenance team and play a key role in meeting organizational goals in a fast-paced production environment. The Participant Maintenance team handles various changes to annuitant/plan participant's benefit payments.


Job duties will include the following:

  • Perform due diligence to locate participants that have stale dated checks
  • Reissue checks upon locating lost participants and follow the plan's lost participant policy for handling uncashed checks
  • Update participant demographic information (e.g. address, bank, and tax changes)
  • Handle post office returned mail and checks
  • Produce verifications of income and generate replacement tax documents
  • Issue replacement payments and refunds.
  • Process and allocate incoming check payments
  • Handle rejected electronic payments and bank reclaim requests
  • Generate daily on-hand reporting and workflow assignments as needed
  • Other ad-hoc responsibilities which may include new transactions, projects, or cross-team support

  • Experience within a transaction processing environment where quality and productivity standards need to be met is a plus
  • Ability to follow a procedure while complying with contract provisions, plan rules, and government regulations
  • Strong attention to detail
  • Flexibility to work overtime when needed
  • Strong decision making/problem solving skills
  • "Can Do" attitude
  • Clear and concise written and verbal communication skills
  • Flexible, proactive and able to work in a fast-paced environment
  • Works both independently and as a team player
  • Able to adapt to a changing environment
  • Computer proficient - accurate data entry skills and Microsoft Office skills, specifically Word and Excel
  • Conscientious and detail oriented




@!*!Prudential is a multinational financial services leader with operations in the United States Asia Europe and Latin America. Leveraging its heritage of life insurance and asset management expertise Prudential is focused on helping individual and institutional customers grow and protect their wealth. The companys well-known Rock symbol is an icon of strength stability expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services including life insurance annuities retirement-related services mutual funds asset management and real estate services. For more information please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director Recruiting Programs Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
Job Posting:@false

Posted: 2020-05-13 Expires: 2020-06-12
Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Participant Maintenance Associate - ES 00010

Scranton, PA 18510

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast