20 days old

Part Time Telephonic RN Case Manager Eden Prairie MN

Eden Prairie, MN 55344
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  • Job Code
    893970

We’re making a strong connection between exceptional patient care and outstanding career opportunities. The result is a culture of performance that’s driving the health care industry forward. As a Telephone Case Manager RN, you’ll support a diverse member population with education, advocacy and connections to the resources they need to feel better and get well. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Apply today!

 

Hours will be 20 hours a week, with potential for flexible hours/shifts.  General business hours are between 7 AM and 8pm CST, with various schedules to consider.  Initial training will require a full time commitment for the first month or so. Position may eventually allow for some work at home light privileges after the first year. That would consist of working from a home setting up to 40% of hours weekly if metrics are met.

 

Primary Responsibilities:

  • Building trust and rapport with members telephonically, to drive sustained engagement
  • Making outbound calls to assess members' current health status
  • Identifying gaps or barriers in treatment plans
  • Providing patient education to assist with self-management
  • Interacting with Medical Directors on challenging cases
  • Coordinating care for members
  • Making referrals to outside sources
  • Coordinating services as needed (home health, DME, etc.)
  • Educating members on disease processes
  • Encouraging members to make healthy lifestyle changes
  • Documenting and tracking activities, goals and outcomes
  • Making 'welcome home' calls to ensure that discharged member receive the necessary services and resources

 

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough engaging our members over the phone while documenting activities and outcomes. The ability to multitask and have strong computer and software navigation skills is critical. You should also be strongly patient-focused and adaptable to changes.

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

 

 

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Posted: 2020-10-08 Expires: 2020-11-08

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Part Time Telephonic RN Case Manager Eden Prairie MN

UnitedHealth Group
Eden Prairie, MN 55344

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