1+ months

Part Time Front Office Assistant, On-Site Solutions - St. Louis, MO - 921272

St Louis, MO 63103
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  • Job Code
    921272

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients expectations. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, were working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your lifes best work.

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Having energized and friendly front office assistants is essential to delivering quality care and creating success in our centers. As aPart TimeOn-Site Solutions Front Office Assistant, you will be responsible for greeting patients, activating patient files, and providing support to medical staff. If youre a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, wed love for you to join our team!

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This role is center-based and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.

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Primary Responsibilities:

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  • Has a contagious and positive work ethic, inspires others and models the behaviors of Genuine, Caring and Friendly.
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  • Demonstrates effective verbal and written communication that is clear, well-organized and demonstrates an understanding of audience needs.
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  • Utilizes genuine and positive communication to make each customer feel informed, understood and special.
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  • An effective team member who contributes valuable ideas and feedback and can be counted on to meet commitments.
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  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
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  • Pursues activities with focus and drive, defines work in terms of success and can be counted on to complete goals.
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  • Adherence to standards of business conduct and compliance.
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  • Welcome all patients and visitors by greeting them in person, answering inquiries and directing them through the registration process.
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  • Answer multi-phone lines, filing, faxing, scanning documentation and completing daily patient callbacks.
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  • Discharge patients, assist office and clinical staff and close office at the end of the night.
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  • Collect all insurance information, verify patient demographics, process payments and complete phone sheets.
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  • Maintain a neat and clean work environment and professional appearance and adherence to relevant health and safety procedures.
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  • Support other On-Site Solution staff as applicable.
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • One year of customer service related experience.
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  • Ability to multi-task and work well under pressure.
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  • Knowledge of basic computer software and the ability to learn Electronic Medical Records.
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  • Communicates well with On-Site Solution patients and medical staff.
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  • Prior experience in a medical office setting.
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  • Ability to follow OSHA/HIPAA guidelines.
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
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  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role.
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Proof of immunity to vaccine-preventable diseases is an employment requirement.

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Job Keywords: Front Office Assistant, Receptionist, Clinic Administrative Assistant, Patient Coordinator, MedExpress, Patient Service Representative, Customer Service, Clinic, Clinical Administrative Coordinator, Medical Office, Customer Service, Patient Care, Medical, Healthcare, Admitting and Registration Clerk, health care , medical receptionist, scheduler, front office, medical front desk, on-site solutions, St. Louis, MO

Posted: 2021-03-24 Expires: 2021-06-12

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Part Time Front Office Assistant, On-Site Solutions - St. Louis, MO - 921272

UnitedHealth Group
St Louis, MO 63103

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