2 days old

Outside Retail Client Service Coordinator II

Fontana, CA 92335
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*Primary Location: *10700 Beech Ave, Fontana, CA, USA
*Division: *Cox Automotive
*Job Level: *Individual Contributor
*Travel: *Yes, 5 % of the Time
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *215863
*Work schedule (Must be able to work on the weekends, and must be flexible to work one of the shifts listed below): *

* Friday through Tuesday (6am-2:30pm with the exception of Saturday & Sunday 7am-3:30pm)

* Saturday through Wednesday (6am-2:30pm with the exception of Saturday & Sunday 7am-3:30pm)

* Thursday through Monday (6am-2:30pm with the exception of Saturday & Sunday 7am-3:30pm)

This position is responsible for working closely with retail recon accounts to coordinate vehicles for recon completion, review work performed for quality and account standards compliance, ensure appropriate & timely completion of work, and ensure effective operational flow.

*Key Responsibilities:*

* *Outdoor position - will be required to work in all weather conditions*

* Manage account relationships, maintaining effective communications and ensuring customer requirements are met.

* Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.

* Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.

* Track vehicles throughout the reconditioning process by updating notes and status daily to achieve client SLA on cycle time.

* Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.

* Perform other duties as assigned by management.


* High School Diploma or equivalent required.

* Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.

* Valid Drivers License and safe driving record required.

* Ability to drive vehicles with standard and automatic transmission.

* Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.

* Effective communication and organization skills required.

* Commitment to providing excellent customer service essential.

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accomodations when requested by a qualified applicant or employee with disability, unless such accomodation would cause an undue harship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-07-21 Expires: 2021-08-23
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Outside Retail Client Service Coordinator II

Fontana, CA 92335

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