1+ months


Gaithersburg, MD 20877
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPosition Purpose\u003Cbr /\u003E \u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EThe Design Center is a spectacular new interactive showroom experience. Our showroom, unlike any other with endless inspiration everywhere you look, thanks to our 30\u002B interactive kitchen, bath, and laundry rooms. Customers will explore hundreds of products from the most innovative brands in appliances, cabinetry, fixtures and more.\u003Cstrong\u003E\u003Cbr /\u003E \u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EThe\u0026nbsp;Design Center Order Management Specialist supports Customers by providing timely and accurate fulfillment of all special order and installation projects from the initial sale through project completion and ensuring complete customer satisfaction. The HDDC Order Management Specialist proactively contacts Project Managers to keep them informed of the status of the install, any preparation required for install, and any other information regarding the customers Install Project. This position responds to customer calls when there are questions and concerns with Special Orders and Installations. This position is directly responsible for creating, maintaining and improving relationships while interacting with customers and other Home Depot associates, daily. The Order Management Specialist responds to customer calls when there are questions and concerns with Special Orders. The Order Management Specialist contacts vendors and service providers to establish shipments, inquire about availability, product receipts and place any re-orders. This position will interact with HDDC Project Managers, vendors, installers, associates in the store, trucking/shipping companies and the customers to ensure excellent customer service is achieved. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies \u0026 standards, completing specified safety training, immediately correcting hazards \u0026 unsafe conditions or reporting conditions to the Manager. The associate will work safely, as not to endanger themselves, co-workers, vendors, or customers.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cbr /\u003E Major Tasks and Key Responsibilities\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E90% Customer Service\u003C/p\u003E\u003Cp\u003E-Utilize all available tools to receive, review, respond and update information\u003C/p\u003E\u003Cp\u003E-Document all Project Manager/Service Provider/Vendor/Delivery Agent interactions in the computer system for tracking\u003C/p\u003E\u003Cp\u003E-Confirm scheduled appointments by validating appointment date/time, address, phone number and project qualification\u003C/p\u003E\u003Cp\u003E-Reschedule appointments \u0026 cancel when appropriate\u003C/p\u003E\u003Cp\u003E-Answer inbound calls from customers who have been referred through a store associate, internet lead or other source\u003C/p\u003E\u003Cp\u003E-Cooperate with Associates, Project Managers, Supervisors, and Managers, and completes work activities, as assigned\u003C/p\u003E\u003Cp\u003E-Resolves customer complaints or involves the appropriate Project Manager/Manager to ensure customer satisfaction\u003C/p\u003E\u003Cp\u003E\u003Cbr /\u003E 10% Self Development\u003C/p\u003E\u003Cp\u003E-Proactively seeks knowledge on all HDDC products and services\u003C/p\u003E\u003Cp\u003E-Routinely develops skills in related areas of expertise\u003C/p\u003E\u003Cp\u003E-Maintain awareness of daily, weekly, monthly sales reports\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cbr /\u003E Nature and Scope\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003ETypically reports to HDDC Supervisor\u003C/p\u003E\u003Cp\u003EThis position has no direct reports\u003C/p\u003E\u003Cp\u003ETypically less than 10% travel\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cbr /\u003E Physical Job Requirements\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EMost of the time is spent located in a comfortable indoor area with frequent opportunity to move about. There may be exposure to mild physical discomforts from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or lights\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cbr /\u003E \u003C/strong\u003E\u003Cstrong\u003EWorking Conditions\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003C/p\u003E\u003Cp\u003EMay encounter an uneven walking surface due to temporary cracks in the floor\u003C/p\u003E\u003Cp\u003EMay have exposure to dust, gas fumes emitted by power equipment, and noise\u003C/p\u003E\u003Cp\u003EMay be exposed to external weather conditions, drafts and interior temperature changes, and slippery floors\u003C/p\u003E\u003Cp\u003EMay handle merchandise, supplies, and tools with sharp edges or that contain hazardous materials\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EMinimum Requirements\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EMust be 18 years or older\u003C/p\u003E\u003Cp\u003EMust be legally permitted to work in the United States\u003C/p\u003E\u003Cp\u003EThe knowledge, skills and abilities typically acquired through the completion of a High School Diploma or GED\u003C/p\u003E\u003Cp\u003EAbility to work a flexible schedule, including evenings and weekends\u003C/p\u003E\u003Cp\u003EYears of Relevant Work Experience \u0026ndash; 2\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u0026nbsp;\u003Cbr /\u003E \u003C/strong\u003E\u003Cstrong\u003EPreferred Qualifications\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E3\u002B years of Customer Service experience\u003C/p\u003E\u003Cp\u003EAbility to work in a fast-paced environment\u003C/p\u003E\u003Cp\u003EAbility to work independently and with a team\u003C/p\u003E\u003Cp\u003EStrong verbal and written communication skills\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u0026nbsp;\u003Cbr /\u003E \u003C/strong\u003E\u003Cstrong\u003ECompetencies\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003ECustomer Focus\u003C/p\u003E\u003Cp\u003EDrives Results\u003C/p\u003E\u003Cp\u003ECommunicates Effectively\u003C/p\u003E\u003Cp\u003ECollaborates\u003C/p\u003E\u003Cp\u003EAction Oriented\u003C/p\u003E\u003C/div\u003E
Posted: 2020-08-08 Expires: 2020-11-06
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Home Depot
Gaithersburg, MD 20877

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