1+ months

OptumServe Chief of Staff - Falls Church, VA - 898668

Falls Church, VA 22046
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  • Job Code
    898668
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

This role reports to the CEO, OptumServe. The Chief of Staff (COS) serves to coordinate across the business and with the executive leadership team (ELT) to optimize the effectiveness of the Office of the CEO and the ELT in general. The COS is an integrated function within the ELT, participating in the top-level business rhythms of the company driving coordination of activities, schedules, and critical initiatives. The COS acts upon the CEO's guidance, directives, and intent to communicate with and foster optimal collaboration effort across the ELT, Senior Leadership Team (SLT), and the broader enterprise.


The COS works in close concert with the Group President, Business Unit CEO's, Chief Growth Officer, Chief Financial Officer, VP, National Model and Special Projects including Strategic Engagements, and CEO's Executive Assistant to align and optimize activities across the team. Strong focus is placed upon coordination of the CEO's activities both internally and externally. This includes engagement with Optum and United Health Group (UHG) executives up to the UHG CEO, customer executives, industry partners/teammates, community and services groups, and other key stakeholders. The Chief of Staff proactively assumes responsibility for responding to requests, including co-ownership of compiling and preparing materials,and serving as a key contact for the CEO and the Optum Executive Leadership team.


This role will have visibility to, and responsibility for, drawing connections between distinct business lines, and advising the CEO on strategic planning and strategic change management and communication efforts that impact all lines of business. Oversees OptumServe Communications and Marketing functions, with the shared goal of advancing enterprise insight and communication at all levels. Partners across the team to stitch together strategic communications, to include talking points, speech writing/editing and critical internal and external CEO communications. Partners and aligns with Chief of Staff network across the UHG enterprise to bring best practices to the organization. Capitalizes on past experiences and relationships with federal agencies and key influencers in the federal space to shape and enhance the outcome of key strategic business engagements.


Primary Responsibilities:

  • Executive Engagement Oversight

    • Coordinates and directs the preparation and coordination of resources and materials for critical executive level meetings
    • Ensures for seamless facilitation of leadership meetings (staff, MBR, QBR) and other leadership forums, as needed
    • Directs the agenda, material preparation and follow-up for leadership staff meetings, deep dives, and other meetings including the CEO
    • Anticipates, manages preparation for, and, when appropriate facilitates meetings and events on behalf of the CEO
    • Ensures consistency with regard to presentations, external correspondence, staff meetings, etc. Assists in ensuring meeting agendas represent the key initiatives and the overall priorities of the business
  • Communications Planning
    • Provides oversight of OptumServe Communications team and resources responsible for ensuring cross-business line communications are relevant and timely, advancing enterprise insight at all levels.
    • Ensures key partnerships are established and maintained across enterprise Communications teams.
    • Coordinates with Internal Communications to plan, evaluate and adjust impact, reach and frequency of communications to operations employees.
    • Reviews and provides insight to media activities, press releases, etc.
    • Coordinates with OptumServe and Corporate Communication teams (as appropriate) to ensure external messaging is appropriate in content and branding, as informed by our external positioning strategy


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • B.A./B.S. (Business Administration, Government Affairs, Public Policy, Health Administration, or Human Resources) required
  • 10+ years experience in a leadership role
  • Deep knowledge of Federal Agencies; Federal Health, HHS, DOD and/or VA preferred.
  • Deep understanding of operations, reporting and forecasting
  • Demonstrated knowledge of internal and external communications strategies inclusive of legislative affairs and congressional inquiries
  • Ability to quickly aggregate and analyze data and draw conclusions
  • Customer-centric, strong interpersonal skills - serves as a connector of people
  • Strong communicator; capable of effectively presenting ideas and selling concepts and tactics; change management and ability to execute through influence at all levels of the organization
  • Ability to build relationships cross-functionally and lead toward common goals.
  • Strong project management skills; demonstrated history of managing significant and complex projects
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive VoiceResponse (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

  • You will be asked to perform this role in an office setting or other company location
Preferred Qualifications:
  • Masters/Advanced Degree preferred

Optum, a part of the UnitedHealth Group family of businesses, continues to evolve and make a bigger impact through its extensive expertise in combining technology, data and people to create novel health care solutions and services across the globe. OptumServe is following suit by creating and delivering care that meets the health needs of active duty service members, veterans and their families. We're partnering with federal and state government agencies to meet the readiness and health needs of active duty military members and veterans by providing preventive health screenings and assessments to ensure that troops are ready to answer the call of duty. For those who want to intensify their impact in a career that brings together challenge, learning and growth, OptumServe is the right place to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords:Chief of Staff, leadership, Federal, Federal Health, HHS, DOD, VA, operations, reporting, forecasting, Falls Church, VA, Virginia

Posted: 2020-11-03 Expires: 2020-12-26

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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OptumServe Chief of Staff - Falls Church, VA - 898668

UnitedHealth Group
Falls Church, VA 22046

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