1+ months

Optum Pay Outreach Team Supervisor - Eden Prairie, MN - 909374

Eden Prairie, MN 55344
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  • Job Code
    909374

Energize your career with one of Healthcares fastest growing companies.

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You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, its a dream that definitely can come true. Already one of the worlds leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

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This opportunity is with one of our most exciting business areas: Optum a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.

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Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

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Imagine yourself in a new a career withOptum. Well count on your professionalism, expertise, and dedication help ensure that our clients receive the quality experience they deserve. So, if youre looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you.

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This position is full-time (40 hours/week), Monday through Friday from 8:00am to 5:00pm with possible weekends and overtime.One weekend about once a quarter will be required as there is a rotating schedule of leadership approving system enhancements. Our office is located at11000 Optum Circle, Eden Prairie, Minnesota 55344.

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The pace is fast, so your ability to multi-task is essential. You should also enjoy working with people and have the communication skills necessary to build strong relationships with our customers.

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Job Summary:

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The Optum Pay Outreach Team Supervisor is responsible for providing direct team member leadership, creating and refining business processes, and ensuring complex provider payment issues are resolved. This position will work within a large, matrixed environment to gather information and assist the provider with payment redemption solutions, banking resolution, provider tax levies and payment resolution. The position serves as a primary subject matter expert for peer support, change management, user acceptance testing, pulling monthly metric data, procedural write ups, identifies trends and provides reports as necessary.

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Primary Responsibilities:

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  • Provider direct oversight of Optum Pay Outreach Team Members
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  • Support, coach, and audit team member work and performance metrics
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  • Provide SME support to team members as they support complex both internal and external provider inquiries
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  • Review, analyze and identify trends and provides reports as necessary to Optum Pay leadership
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  • Provide exceptional service to all providers
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  • Work rejected ACH payments from the providers account via phone & email, as needed
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  • Consistently reviews established productivity, schedule adherence and quality standards
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  • Monitor and investigate bank account changes that occur during the red flag potential process
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  • Monitor all Optum Pay Operations email box(s) to ensure tasks are completed within TAT
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  • Identify and communicate solutions to provider questions, using appropriate problem-solving skills and established guidelines, where available (e.g., workarounds, descriptions of relevant processes)
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  • Communicate with providers via both written and verbal communications
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  • Establishment and maintenance process documents
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  • Curate environment that encourages teamwork, interdependence, inclusion, and ethical behavior
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  • Complete User Acceptance Testing to ensure monthly releases are successful
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  • Support internal audit requests from business partners
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  • Assist leadership with various projects, as needed
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  • Other duties as assigned
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • 3+ years of work experience in an office environment
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  • 1+ years of experience in a call center environment making sales and customer service calls
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  • 1+ years of previous team lead, management, and/or supervisory experience
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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  • Experience working in the financial services, and/or phone sales
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  • Experience working with claims and/or recovery
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Soft Skills:

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  • Problem solving skills
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  • Self motivated and detail oriented
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  • Excellent written and verbal communication skills (respectful of opinions and ideas of others, able to communicate in a diplomatic and confidential manner).
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  • Excellent time management and problem-solving skills
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  • Ability to multi-task - this includes ability to understand multiple products and multiple levels of benefits within each product
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: healthcare, SME, Optum Pay, leadership, ACH Payment, maintenance process documents, audit, coach, Optum, UnitedHealthcare, hiring immediately

Posted: 2021-01-27 Expires: 2021-03-26

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Optum Pay Outreach Team Supervisor - Eden Prairie, MN - 909374

UnitedHealth Group
Eden Prairie, MN 55344

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