10 days old

Optum Health Care Advisor Supervisor - Atlanta, GA

Atlanta, GA 30303
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Energize your career with one of Healthcare's fastest growing companies.  


You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

An Optum Health Care Advisor Supervisor is responsible for oversight of the Health Care Advisors, whose primary responsibilities are being a single point of contact for member related to  health and wellness benefits.  Additionally the Health Care Advisor helps members navigate the health care system; including helping with claim and benefits questions, helping members find quality doctors and schedule appointments; connecting consumers with health and wellness resources; and coaching members to make better health choices by providing education. Supervisor is responsible for driving value through quality member interactions.

Primary Responsibilities:

  • Coordinates, supervises and is accountable for daily / weekly / monthly team performance
  • Ensures team members' performance goals are met, such as quality adherence and service levels
  • Manages schedules, adherence and utilizes reporting to monitor
  • Monitors service level performance across whole team
  • Coordinates work activities with other supervisors
  • Identifies and resolves operational problems using defined processes, expertise, and sound business judgment
  • Liaison between operations and account management team, includes client interaction
  • Decisions are guided by policies, procedures, and business plan
  • Provides coaching and feedback to team members by performing call audits, team meetings, bi - weekly one on one coaching sessions and additional real time feedback  sessions as need is identified
  • Motivates and inspires team members
  • Conducts annual performance reviews for team members
  • Identifies and owns solutions to non - standard requests and issues that may arise.
  • Effectively communicates and leads employees through change
  • Serves as a resource for others with less experience
  • Handles Human Resource processes and issues, including time cards and corrective action process
  • Manages recruitment and termination procedures
  • Maintains procedures
  • Remains optimistic, upbeat, and enthusiastic even in times of challenge and constant change
  • Participation in new client implementation meetings

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-10-13 Expires: 2020-11-13

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Optum Health Care Advisor Supervisor - Atlanta, GA

UnitedHealth Group
Atlanta, GA 30303

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