23 days old

Operations Support Software Engineer II

Cox Communications Inc
Atlanta, GA 30303
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  • Jobs Rated
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*Primary Location: *6305 Peachtree Dunwoody Rd, Atlanta, GA, USA
*Division: *Cox Communications Inc
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *212315
Cox Communications is the largest private telecom company in America, and we proudly serve six million homes and businesses across 18 states. At Cox, we are committed to creating meaningful moments of human connection, not only with our products and services, but also with our career opportunities. Come connect with us and lets build a better future together.


The Operations Support Software Engineer II will serve to drive the technical aspects for development support of current and future software platforms related to customer-facing video technologies. The position is responsible for production software support for set top box and second screen OS, firmware, middleware, and applications i.e. interactive program guide for our video, broadband, voice, email, identity management, wireless, and internally developed products and services. This role is necessary to conduct expert-level troubleshooting and analysis, including code-level and diagnostic log analysis, and is responsible for handling the most difficult or advanced problems. This role performs extensive data analytics as well as builds prototype tools to assist support and development teams to identify, mitigate, isolate, and work around known or unknown issues. This role facilitates training for all down-tier support teams on new troubleshooting methods, issue, identification, and resolutions. In addition, provides direction and prioritization to development teams for resolution of software defects and improvements identified and required on production platforms. The role is purposed to provide Tier 3 OSS client software support for field and product operations with the focus to ensure highly reliable applications for our customers and the reduction of costs associated with software production defects i.e. customers calls or in home service calls. Establishes, implements, and executes technical and operating performance standards.



*Primary Responsibilities and Essential Functions:*

- Investigate complex software problems and identify faulty components.

- Participate in hands-on debugging and troubleshoot efforts in a video environment.

- Integrate various software components in a highly agile software development and delivery environment.

- Work closely with the development, test and project management teams and assist in each wherever possible.

- Write and build scripts to help automate various build processes that exist in the development environment

- Support automated continuous integration of software components by defining test suites and writing test cases and test scripts.

- Analyze logs, identify defects, suggest fixes and report results.

- Ensuring high quality of development and test activities.

- Prioritizing a busy work schedule to meet tight deadlines.

- Keep up with emerging technologies and provide beneficial input during technical discussions.

Qualifications: *Required:*

- 2 years of experience in related two or more scripting languages (Perl, BASH, Python, Ruby, JavaScript, Jython, etc.)

- Strong analytical skills and problem solving abilities

- Familiarity with Java, C++

- Understanding of the software development life cycle

- Working knowledge of software development and integration

- Strong verbal and written communication skills, ability to write clear and concise technical reports

- Self-motivated and proactive attitude, with good interpersonal skills

- Capability to efficiently manage time and to multi task



*Preferred:*

- BS/BA degree in related discipline strongly desired (computer science, engineering)

- Experience with R and thorough understanding or relational databases

- Experience in telecommunications industry desired

- Prior experience working for a service provider


Who We Are
*About Cox Communications*
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Jobs Rated Reports for Software Engineer

Posted: 2021-03-26 Expires: 2021-05-17
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Operations Support Software Engineer II

Cox Communications Inc
Atlanta, GA 30303

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Software Engineer
8th2017 - Software Engineer
Overall Rating: 8/199
Median Salary: $100,690

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