8 days old

Operations Manager - Dallas TX

Dallas, TX 75201
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Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work. (sm)

WellMed provides concierge - level medical care and service for seniors, delivered by physicians and clinic stat that understands and care about the patient's health. WellMed's proactive approach focuses on prevention and the complete coordination of care for patients. WellMed is now part of the Optum division under the greater UnitedHealth Group umbrella.

The Manager of Practice Support Operations (PSO) Operations provides supervision, coordination and management oversight of all practice support activities within assigned region. Operations Manager is responsible for ensuring compliance with all company goals, directives and objectives. Operations Manager is accountable for ensuring performance of the PSO is achieving outcome targets.


Primary Responsibilities:

  • Oversight of the planning, organization and direction of the activities of the PSO teams
  • Provides supervision, development and mentoring, evaluation and management of staff
  • Monitors compliance of all metric
  • Ensures PSO is well promoted and properly represented through market engagement
  • Coordinate and collaborate with the PBMs, QRA Manager, SME for prioritizing mobile resources
  • Track and trend outreach and patient engagement efforts and develop new strategies as needed
  • Provides continual process improvement including all Quality, HEDIS and Focus on Care processes and/or services
  • Works collaboratively with Market leadership, Corporate Quality leadership and PBMs in the market to resolve barriers to engaging PCPs or patients with the PSU
  • Coordinates and guides integration of new measures or programs as it relates to impact of PSO
  • Responsible for creating corrective action plans for metrics off track
  • Ensures reporting of PSO activities meet the needs of the Corporate Quality Department and the Market/Regional leadership team and that reporting is received timely and accurately
  • Performs all other related duties as assigned


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-03-20 Expires: 2020-04-20

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Operations Manager - Dallas TX

UnitedHealth Group
Dallas, TX 75201

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