1+ months

Operations Manager 2, Multi-Service

Washington, DC 20004
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Unit Description

Sodexo Corporate Services is looking for an Operations Manager 2 Multi Service Audio Visual to join our team at Fannie Mae Midtown Center in Washington DC! This position is a show case account for Sodexo Corporate Services.


The Operations Manager 2 Multi-Service Audio Visual Director leads a high touch department with a client contact that is very involved in the day to day operation and has a team that continues to grow.  This client leadership team is new to Fannie Mae and evolves day to day.


The Audio Visual Services oversees all levels of audio visual services at client facilities which encompasses a full-service Conference Center, as well as meeting and conference rooms. The Operations Manager 2 Multi-Service Audio Visual will also have a professional rapport, share best practices and coordinate tasks with technicians at other Client sites across the country. This team member is responsible for the successful daily operations of all audiovisual systems and services.  The position oversees the planning, set up and testing phases prior to events; ensures that the highest levels of customer service are met during the execution of events; and ensures that all technical issues are reported to the Technology Services Director as needed and on a daily basis.  The position is responsible for achieving both employee and customer satisfaction goals. The position is responsible for managing the audio-visual staff: including recruitment; hiring; training and development; and ongoing individual performance management.


Key Duties

  • Oversee the audio-visual service to all events, ensuring user satisfaction to encourage repeat business and customer loyalty.
  • Oversees all administrative processes associated with the planning and service phases, as well as all internal and human resource processes.
  • Coordinates and interacts with other departments of the organization such as Information Technology, Facilities Management, Purchasing, etc.
  • Ensures that all audiovisual storage areas are clean and maintained, and that all equipment is properly stored and secured when not in use.
  • Ensures that regular and effective communication is occurring between the event and audiovisual service staff as well as the Technology Services Director in determining best practices and setting standards
  • Develops and maintains relationships with key service providers, consultants and contractors as additional resources to meet user/client needs.
  • Leads regular planning to discuss upcoming events and identify potential challenges and ways to overcome those challenges prior to the event.
  • Reviews personnel and equipment levels and makes recommendations for appropriate adjustments.
  • Develops and implements the operation plan and long-term strategies of the audio visual department.
  • This plan should encompass technician guidance, training and evaluation based on department standards, facility readiness and event services, system test, user and associate satisfaction, and overall departmental performance.
  • Establishes and measures department goals.
  • Takes the lead in supporting all company standards, policies and procedures.
  • Assists with the implementation of all corporate initiatives and promotions as they pertain to audiovisual services.
  • Continuously develops department to align with new trends/innovation in the industry.
  • Communicates and supports all facility safety and emergency procedures.
  • Promotes and supports workplace diversity and inclusion initiatives.


Knowledge and Skills

  • Knowledge of overall audiovisual operations that impact the department.
  • Extensive knowledge of audiovisual and other presentation equipment and technologies (multi-platform videoconferencing, audio, video, displays and projection, lighting, computers, Internet and connectivity, signal and cable types)
  • Ability to adjust, align, troubleshoot and repair audiovisual systems to the unit level (board/component level not required)
  • Strong customer service and relationship management skills. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Maintain industry knowledge with training, attending seminars, etc.

The best candidate for this position will have Corporate Services experience, or experience working in a vendor/contractor role within another large organization.  The ideal candidate will understand the importance of upholding contractual commitments, staying in their scope, transparency with the client and leveraging internal Sodexo relationships to best execute services.  They will understand the importance of positioning Sodexo where we can best utilize resources and expand upon services.  They will also understand the basics behind management and building operating procedures customized to your client that are updated regularly as things change.


This position offers a traditional Business and Industry, predominantly Monday through Friday, schedule. Sound like the opportunity you've been searching for? Apply today to grow with Sodexo, a world leader in Quality of Life Services!

Position Summary

Provides supervision of two or more core services at a client site to ensure client satisfaction and retention. Implements strategies to meet Client and Company objectives and achieve profitable growth. Ensures high customer satisfaction through developing team members and delivering quality services.

Key Duties- Directs daily operation of two or more core services at a site to ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines.

- Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.

- Assists in the development of new business service(s) for the client and implements the service program(s).

- Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexo safety and loss prevention programs and with standards and procedures for the handling and storage of hazardous materials and/or waste and complies with all government regulations.

- Manages the budget by controlling costs (e.g. labor, inventory, equipment, materials), complying with budget requirements and making adjustments when necessary.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Promotes and supports workplace diversity and inclusion initiatives.

Qualifications & Requirements

Basic Education Requirement - Bachelors Degree or equivalent experienceBasic Management Experience - 5 years Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Posted: 2019-10-28 Expires: 2019-12-28

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Operations Manager 2, Multi-Service

Washington, DC 20004

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