10 hours

Operations Lead

Kansas City, MO 64105
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Responsibilities

Communicate and gather business intelligence requirements from leadership, and translate them into technical implementations and reports. Generate narratives and visualizations of data sources that arrest attention and invoke the call to service improvement. Prepare monthly status report for Government. Conduct interviews for staffing. Make recommendations for CCRI thresholds. Implement Government-approved wellness initiatives for the ESDB Service Desk environment. Interface with USMC leadership and make recommendations for improvements. Use enterprise call volume as a metric to recognize anomalous activity. Conduct ongoing ticket trend analysis, to increase overall situational awareness.
Coaches and advises team members to accomplish project goals, to meet established schedules, and resolve technical/operational issues. Establishes appropriate metrics for measuring SLAs.

Integrates and uses project management methodologies.

Creates communication plans, ensuring that appropriate information is exchanged among key stakeholders. Advises senior management on project management capability and risk

Qualifications

BS 5-7 years of experience, MS 3-5 years or PhD 0-2 years.
CompTIA SEC+ Certified
Must be a US Citizen
Must have a valid secret security clearance

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Industry

  • Information Technology
Posted: 2019-12-08 Expires: 2020-01-07

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Operations Lead

Perspecta
Kansas City, MO 64105

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