15 days old

Operations Consultant, Individual Exchanges - Minnetonka, MN - 930696

Minnetonka, MN 55345
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  • Job Code
    930696

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

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This individual hired for this role will be a key member of the Individual Exchanges core operations team and work closely with the Individual Exchanges Operations Performance Directors to drive affordable, reliable, and easy to use health plans. The Operations Consultant will be responsible for a range of duties that will ensure that the broader operations teams are providing repeatable service delivery with quality, effectiveness, and a best-in-class experience.

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This position is office-based in Minnetonka, MN.

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Primary Responsibilities:

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  • Strategic initiatives aimed to improve member and provider experience or improve the affordability of healthcare
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  • Report consolidation, aggregation & summary (including driving to automation)
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  • Develop business cases to support prioritization of innovative capabilities
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  • Readiness of reporting and status for weekly audiences (as needed) as well as monthly and quarterly business reporting needs
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  • State-specific requirements & reporting as needed
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  • Breakage analysis and defect management
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  • Identify operating costs opportunities and targets
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  • Budgeting & forecasting per-member, per month operating costs calculations, variation, and remedies
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  • Ensure that the creation of staffing models by Workforce Management and costs are in alignment with existing membership
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  • Scale planning and approval for growth needs including driving efficiencies into the model and the operations, while achieving quality and experience goals
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Bachelors Degree
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  • 3+ years of healthcare experience
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  • Advanced Excel skills
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  • Proven understanding and interpretation of operational metrics
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Preferred Qualifications:

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  • Agile knowledge, terminology, and/or experience
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Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 10 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives thats second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Operations Consultant, Individual Exchanges, Minnetonka, MN

Posted: 2021-06-09 Expires: 2021-07-09

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Operations Consultant, Individual Exchanges - Minnetonka, MN - 930696

UnitedHealth Group
Minnetonka, MN 55345

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