1+ months

Onsite EAP Supervisor - Dallas Fort Worth, TX

Fort Worth, TX 76102
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***This position comes with a $5,000 Sign-On Bonus for external candidates!!***

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work. (sm)

The Onsite EAP Supervisor will oversee the performance of designated onsite EAP staff to ensure business objectives are met with high quality outcomes. They will collaborate with EAP Business Operations leadership to ensure team and department processes, procedures and systems are operating at maximum efficiency and partner across the business as needed to ensure results are achieved.

***This position is onsite at Dallas/Fort Worth Airport in the terminal or at the headquarters of the client.***

Primary Responsibilities:

  • Incorporate measures of quality into team goals and expectations and work to ensure their achievement; clearly communicate performance metrics and standards with direct reports and ensure accountability; including coaching, recognition and performance management, as needed
  • Coordinate work activities with other team supervisors to ensure consistency in management of team in regards to following established policies, best practices, performance management and process adherence, across entire team
  • Assists Onsite manager to help identify solutions to resolve customer and service issues in a timely manner. Identify and coordinate on-going training for existing team members to improve efficiencies, job skills, knowledge, personal growth and performance
  • Facilitate the onboarding of new employees, helping them to feel welcome and understand their roles in the organization
  • Ensure contractual performance guarantees and program satisfaction ratings are met and/or exceeded for all customers. Conduct timely chart and call audits and skills assessments 
  • Facilitate team meetings; conduct one on ones with direct reports. Participate in the hiring process as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Posted: 2019-11-02 Expires: 2020-03-17

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Onsite EAP Supervisor - Dallas Fort Worth, TX

UnitedHealth Group
Fort Worth, TX 76102

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