1+ months

Nurse Triage Call Line RN Farmington, CT

Farmington, CT 06032
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Under the supervision of the Ancillary Services Director, and the Nurse Call Line Assistant Director, the Nurse Call Line RN triages calls from our ProHealth practice sites, including calls from patients, nursing homes, hospitals, and laboratories.  The RN evaluates the clinical nature of the calls and follows through with the appropriate triage protocol.  The RN collaborates as necessary with the -on call- physician and thoroughly documents the clinical calls in electronic medical records.

ProHealth Physicians, part of OptumCare


If you want to get way ahead in your career, it makes sense to be with an organization's that's way ahead of the curve. Formed in 1997, ProHealth Physicians has grown to become Connecticut's leading primary care physician organization. With over 90 locations throughout the state of Connecticut, our family of primary care doctors and specialists care for more than 360,000 people statewide. In fact, ProHealth serves every county and provides roughly ten percent of the primary care delivered to patients in the state. We're leaders in thinking and in serving our communities.  For instance, we're a C.M.S. approved Accountable Care Organization (ACO), covering over 30,000 Medicare patients associated with our community-based primary care providers. We're also nationally recognized as a NCQA Level III Medical Home. That kind of progressive leadership makes us perfect fit for OptumCare and UnitedHealth Group's expanding family of providers. This is a place where you can stay way ahead as you do your life's best work.(sm)


Primary Responsibilities:

  • Responsible for rolling over the office phones at the beginning of each shift in order to effectively retrieve practice site after hours phone calls
  • Uses approved age appropriate triage protocol manuals to guide clinical triage decisions
  • Refers patients to ProHealth Express Care Centers as necessary consulting the -on call- clinician as needed
  • Refers patients to the ER as necessary, collaborating with the -on call- clinician
  • Works effectively with Nurse Call Line Receptionists to schedule patients in the practice management system for next day and evening appointments
  • Completes thorough documentation of each clinical encounter using the electronic medical records system to provide continuity with the patient's Primary Care physician
  • Provides age appropriate clinical advice to patients calling the Nurse Call Line, collaborating with the -on call- clinician as needed
  • Uses ProHealth's delegated prescription refill policies and procedures to refill prescriptions according to the Nurse Call Line guidelines
  • Uses electronic tracking mechanisms to document the types of calls received through the Nurse Call Line and the response that was taken for each clinical interaction
  • Provides feedback to supervisors to assist in policy and procedure development as well as program development
  • Uses secure desk top texting system to effectively communicate with -on call- clinician

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-03-04 Expires: 2020-05-03

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Nurse Triage Call Line RN Farmington, CT

UnitedHealth Group
Farmington, CT 06032

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