2 days old

Notice Coordinator/Technical Writer

Herndon, VA 20170
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Business Group Highlights

Civilian, State and Local

Perspectas Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.


Responsibilities

Purpose: Responsible for sending Notices throughout their shift for outages, planned maintenance, advisories and releases/deployments with approval from the govt Critical Incident Manager (CIM).

Responsibilities:
Utilizes templates stored in SharePoint and Remedy and adjusts them accordingly to send notices from the Service Desk to the user community when CA customers inform the SD to send out these communications.
There will be back and forth communication between the Notice Coordinator and the govt CIM to get the notice template just right prior to sending these notices to ensure that the corresponding fields accurately convey the message and that the date and times are correct.
The Notice Coordinator will work closely with the Shift Supervisor, and Critical Incident Lifecycle Coordinator to draft messages for outage situations and send them out in a timely manner with govt approval.
Constantly look to improve the process.
Other duties as assigned.


Qualifications

Clearance/Skills/Experience:
2 3 years of Technical Writing experience.
1 2 years of working in a Service Desk environment.
Strong written and verbal communication skills.
Attention to detail and a can-do attitude.
Experience using Remedy or ServiceNow as a CRM
Requires an active SECRET Government security clearance

Desired Experience:
Experience supporting the Department of State IT environment


About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.

Perspecta is anAA/EEOEmployer - Minorities/Women/Veterans/Disabled and other protected categories.

As a government contractor, Perspecta abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

Industry

  • Information Technology
Posted: 2020-10-29 Expires: 2020-11-28

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

Sponsored by:
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Notice Coordinator/Technical Writer

Perspecta
Herndon, VA 20170

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